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Server I

Desert Diamond Casinos

7350 S Nogales Hwy
Tucson, AZ 85756

Gaming Company
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Full-Time

Position Summary

Under the direct supervision of the F&B Supervisor and F&B Front of the House Intern, the Server I maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest’s needs, providing knowledgeable food and beverage service, and providing consistent professional guest relations with a positive upbeat personality. Works efficiently in a team based environment and must follow Arizona Title 4 Liquor Laws, Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE Internal Controls (ICs), consistently.  

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Presents menus, answers questions, and makes suggestions regarding food and service to patrons.
  •     Possesses a strong knowledge of food, spirits, wine, champagne and cocktails
  •     Provides a positive and efficient dining experience for guests.
  •     Provides tray service; large and small trays.
  •     Provides excellent guest service.
  •     Relays orders to the cook and serves courses from the kitchen and service bar areas.
  •     Tends to guests, responds to any additional requests, and is knowledgeable of the service sequence and coursing is properly followed. 
  •     Position requires Server to perform food running for the venues. Keeps floors and work area clean.
  •     Takes orders and may be required to prepare non-alcoholic and alcoholic beverages for guests. 
  •     Serves alcohol and non-alcoholic beverages to casino guests and ensures that legal drinking age is followed and complies with all Arizona Title 4 Liquor Laws and Desert Diamond Casino alcohol controls. 
  •     Computes bills and accepts payments served to guests, must have basic math skills, when necessary. 
  •     Effectively operates and enters orders into the Point of Sale (POS) system with little to no mistakes. 
  •     Responsible for the cleanliness and sanitation of the entire work area.
  •     Performs any and all other duties as assigned including, but not limited to the following: seating guests, bussing and setting table, and keeping the floor clear of debris.
  •     Polishes silverware, glassware, and prepares for use.
  •     Complete side work assigned by Venue Manager.
  •     Maintains good communication with team members and guests and maintains a positive and professional work environment.
  •     Maintains proper attendance in accordance with Casino policy.
  •     Assists in the daily operation of the restaurant in an efficient, cost effective and labor effective manner. 
  •     Assists in the training of new team members.
  •     Recognizes that each team member is a representative of the Casino and is responsible for demonstrating courtesy, respect and sensitivity to the needs of every person (guests and team members).
  •     Contributes to a team effort and accomplishes related results as required. 
  •     Adheres to all Arizona Title 4 Liquor Laws and Enterprise’s ICs.
  •     Serves guests in a responsive, caring, prompt, and courteous manner.
  •     Must have high energy and a motivated personality.  
  •     Operates the POS cash register.
  •     Monitors guests to ensure that they well serviced.
  •     Monitors guests to ensure that they are not intoxicated and proper procedures are followed if intoxication is observed.
  •     Knows information regarding all Food and Beverage outlets/Casino Promotions and have the ability to inform guests when asked.
  •     Works closely with other departments to ensure seamless delivery of service for our guests.
  •     Travel between Desert Diamond Casino properties may be needed. 
  •     Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time. 

    • Minimum Qualifications

    Education And Experience

    High School Degree or GED preferred, plus recent experience in the restaurant field as a server or bartender; restaurant must be considered an upscale dining establishment with alcohol and wine service Must be 19 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen and background investigation and obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Knowledge of dining and food maintenance operations and guest services.
  •     Knowledge of Arizona Title 4 Liquor Laws regarding alcohol service and assertiveness in the enforcement of said alcohol laws. 
  •     Knowledge of cash handling.
  •     Knowledge of restaurant menu or food items offered, bar items, liquors, and pricing.
  •     Knowledge of up selling, check average, suggestive selling, wine and alcohol.
  •     Ability to obtain a Food Handler’s card.
  •     Ability to obtain TIPS certification.
  •     Ability to successfully pass departmental testing for position. 
  •     Ability to communicate, read, and write clearly in basic English.
  •     Ability to demonstrate outstanding guest service at all times.
  •     Ability to service customers in a professional appearance and manner.
  •     Ability to follow instructions and work in a stressful and busy environment. 
  •     Ability to handle the pressures of multiple tasks while providing excellent guest service.
  •     Skill in providing excellent customer service.
  •     Skill in utilizing computer equipment and POS systems.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl.  The team member must occasionally lift and/or move up to 50 pounds. Physical stamina and proper attitude to work under pressure at a fast pace are essential.  

    Work Environment

    Work is generally performed in kitchen areas, banquet areas and casino setting with exposure to heat, cold, fumes, steam, second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work will be required. Extended hours and irregular shifts may also be required.

    • Posted November 4, 2024

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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