Photo of Hilton Cancun - an All Inclusive Resort, Cancun, Mexico

Wedding Manager

Hilton Cancun - an All Inclusive Resort

Carretera Federal Libre 307 Cancun-Tulum
Benito Juarez, 77580, Cancun, Quintana Roo, Mexico
Cancun
Mexico

715 Room Resort
Managed By Hilton
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Full-Time

Description

As Wedding Manager, you will be responsible for the successful event planning and overall execution of all Wedding that take place within the hotel. The Wedding Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Maximise all Wedding revenue opportunities through up selling of function items
  • Ensure the highest standards of Wedding Management are in place including building relationships with new/existing customers in order to secure rollover business
  • Manage the department’s day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
  • Ensure the Wedding Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
  • Accurate administration and control of all Wedding related reservations and blocks
  • Ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy
  • To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
  • To conduct Show rounds for companies & agents in line with the Company policy
  • To support the Food & Beverage operations and room reservations team with information as required
  • Ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
  • Attend Sales events, as required
  • To support in other properties within the Cluster as required, according to the business needs

Additional Sales Involvement:

  • Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
  • Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
  • To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
  • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

Requirements

What are we looking for?

An Wedding Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

  • Able to develop positive working relationships at all levels
  • To create a positive image
  • Good personal presentation
  • Good understanding of C&E business
  • Company/competitor awareness
  • Previous experience working in an Event Planning Environment
  • Good administration skills
  • Good organization skills
  • Proven customer service experience
  • Able to ‘close’ a sale
  • Previous experience in a Sales environment – either proactive or reactive

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted November 1, 2024

Hilton Cancun - an All Inclusive Resort

Beachfront oasis with all-inclusive perks

Nestled behind a mangrove preserve and set on 100 acres of Mayan coastline, our secluded resort features 12 dining experiences, including 5 specialty restaurants, a 68,000 sq. ft. indoor-outdoor convention center, a health club, and spa offerings. Drink in ocean views from our suites, and spend sunny afternoons in our two pools. The airport and Cancun's Hotel Zone are within 20 minutes.

Large and modern, our rooms and suites provide several options ideal for family getaways, romantic retreats, reunions with friends – as well as events and celebrations of all kinds. Upgrade to a suite for sweeping sea views and spacious living and dining areas, or choose a room with a swim-up balcony. Choose from 12 unique all-inclusive gastronomic experiences, sip a cool beverage by the pool, or indulge in sweet treats at the Ice Cream and Churros Shop.