Assistant Activities Manager

Description

A Funhouse Assistant is responsible for assisting the Funhouse Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.

What will I be doing?

As a Funhouse Assistant, you will be responsible for assisting the Funhouse Manager with operations, team management, and training to deliver an excellent Guest and Member experience. A Funhouse Assistant will also be required to help achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist Funhouse Manager with managing operations
• Assist Funhouse Manager with managing team members to ensure high motivation, provision of high quality service and ongoing development
• Assist Funhouse Manager with the recruiting, managing, training and development of the team
• Assist Funhouse Manager in meeting and exceeding revenue targets
• Assist Funhouse Manager in meeting and exceeding department annual budget
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Respond to audits to ensure continual improvement is achieved
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

Requirements

A Funhouse Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Supervisory experience within the leisure sector
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for Customer Service and ability to close a sale
• Relevant understanding of a children's environment
• Ability to meet financial targets

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!