Housekeeping Supervisor

Job Description

Job Summary: The Housekeeping Supervisor is responsible for assisting the Housekeeping Manager in ensuring the Housekeeping Department operates efficiently and that all team members provide all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. 

Job Duties

• Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
• Assist in maintaining and controlling all housekeeping equipment.
• Oversee room inspections daily and ensure that some rooms are inspected
• Ensure that public areas, guest rooms and back-of-house areas are cleaned
• Assist in maintaining required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Initiate work orders for repairs and maintenance and forward to Engineering. Monitor the established work order system on a daily basis according to hotel procedures. Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for the Housekeeping Department when necessary.
• Assist in preparing schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Assist in organizing large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Maintain constant communication with Guest Services.
• Properly store, secure and issue supplies as needed to meet business demands.
• Attend meetings/training as required by management.

• At least 1 years of supervisory experience in a hotel or a related field;
• 2-year college degree and 2 or more years of related experience preferred.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 Plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Northwood Hospitality Discounts 
• Awesome PTO policy
• and more

EEO and ADA Statements

Staybridge Suites Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.