Photo of Waldorf Astoria Berlin, Berlin, Germany

Director of Operations (m/f/d) at

Waldorf Astoria Berlin

Hardenbergstrasse 28
Berlin, 10623
Germany

232 Room Hotel
Managed By Hilton
Save this job
Full-Time

Description

A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Comply and exceed hotel and company Service Standards
  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Hold regular briefings and communication meetings with the HOD team

Requirements

What are we looking for?

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
  • Experience in managing budgets, revenue proposals and forecasting results
  • In-depth knowledge of the hotel / leisure / service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Accountable and resilient
  • Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted October 24, 2024

Waldorf Astoria Berlin

Description

Timeless elegance is artfully blended with the vibrant, modern attitude of Berlin in the Waldorf Astoria Berlin hotel. Located in the heart of the prestigious neighborhoods of Berlin City West, by the luxury shopping district of Kurfürstendamm, the hotel offers an array of world-famous landmarks and activities to discover within simple walking distance or by the efficient S and U-Bahn transport systems.

Admire incredible panoramic views of the Berlin skyline from every Guest Room, Suite and Apartment in the only luxury hotel in this part of the city. Inspired by the original Waldorf=Astoria design, Art Deco features are merged seamlessly with elements of modernity to create a totally unique hotel interior.

Discover serene rejuvenation in the only Guerlain Spa in Germany featuring a wide range of soothing body, face, and massage treatments, an indoor pool, thermal zone and the latest fitness equipment.

Traditional French cooking methods are innovatively fused with a modern take on ingredients, texture, and flavor at Les Solistes by Pierre Gagnaire. Recreating a legendary café of yesteryear, Romanisches café serves delicate patisserie items and charcuterie boards to enjoy in an inspirational setting.

Host large conferences, social events, and celebrations in the grand Ballroom or intimate board meetings in one of five conference rooms in luxurious opulence at our Berlin hotel. The devoted events team will ensure every small detail is personalized to your exacting standards creating a truly unique and memorable event.