Housekeeping Supervisor

Job Summary:

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping 

department, ensuring that guest rooms and public areas are clean, well-maintained, and meet the 

hotel's quality standards. This role involves supervising staff, coordinating with other departments, and 

handling guest requests and concerns related to housekeeping.

Key Responsibilities:

1. Supervision:

• Supervise and coordinate the activities of housekeeping staff.
• Assign tasks, manage staff schedules, and monitor performance.
• Provide training and support to housekeeping staff to maintain high standards of cleanliness.

2. Quality Control:

• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to quality standards.
• Address and resolve any cleanliness or maintenance issues promptly.

3. Guest Service:

• Respond to guest requests and complaints related to housekeeping services.
• Ensure that all guest requests are handled promptly and courteously.

4. Inventory and Supplies:

• Monitor and manage inventory of housekeeping supplies and linens.
• Order and restock supplies as needed and ensure proper storage.

5. Coordination:

• Work closely with other departments, such as front desk and maintenance, to ensure smooth operation and guest satisfaction.
• Report any maintenance issues to the maintenance department.

6. Administrative Duties:

• Prepare and maintain reports related to housekeeping operations, including staff performance and room status.
• Conduct regular staff meetings to communicate updates and address concerns.

Qualifications:

• High School Diploma or equivalent; a degree in Hospitality Management or related field is

preferred.

• Previous experience in housekeeping, with at least 2 years in a supervisory role.

• Strong organizational, communication, and leadership skills.

• Knowledge of cleaning and sanitation procedures and safety standards.

Physical Requirements:

• Ability to stand, walk, and perform physical tasks for extended periods.

• Capability to lift and carry up to 30 pounds