Photo of Hampton Inn & Suites Cedar Rapids, Cedar Rapids, IA

Guest Service Agent

Hampton Inn & Suites Cedar Rapids

1130 Park Place NE
Cedar Rapids, IA 52402

103 Room Hotel
Managed By Chartwell Hospitality

Paid time off, flexible schedule, travel discounts

Compensation: From $15.00, Full-Time

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Posted October 26, 2024

Hampton Inn & Suites Cedar Rapids

Art, trails, and Czech culture in Cedar Rapids

We’re off I-380, next to Rockwell Collins, five miles from downtown Cedar Rapids. See over 5,000 works of art at Cedar Rapids Museum of Art, eight minutes away. Hit the Cedar River Trail, catch a game at Cedar Rapids Ice Arena, or see a show at Paramount Theater, all six miles from us. Step into Czech culture at the Czech Village,15 minutes away. Breakfast and WiFi are on us.

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