It Support

Hollander Hospitality is seeking an IT Support Technician - Level 1 to join our team. The IT Support Technician - Level 1 provides first level technical support by troubleshooting and resolving IT issues through IT ticketing system and assists with computer hardware/software installation, system monitoring, and system upgrades.

Our Team

Hollander Hospitality looks for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

Status

Part-time

Schedule

Monday - Thursday, 24-32 hours per week

Rate Of Pay

$19.23 - $22.12 per hours/DOE

Benefits And Perks

Paid Time Off (PTO) accrued at a rate of 0.025 for every hour worked
Paycheck Advancement Program
Supplemental Insurance
Hotel Travel Discounts
Employee Assistance Programs

For eligible employees:

Insurance - Medical, Dental, Vision, Life and AD&D
401(k) Plan with Employer Match

Requirements

Qualifications

Experience & Education

2 years of IT Support or related work experience providing support to end users or working in an IT support role, or an equivalent.
A+ Certification or equivalent working experience.
Microsoft certified: Modern Desktop Administrator Associate Preferred.
High school diploma or equivalent.

Driver’s License & Insurance

Must have a valid state driver’s license at time of hire.
Must maintain vehicle insurance coverage as required by Hollander Hospitality.

Knowledge

Working knowledge of Microsoft operating system and applications.
Strong knowledge of personal computer hardware and technology, including a variety of computer models, printers, and peripherals.

Skills & Abilities

Identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.
Work independently and as part of a team to complete daily activities according to work schedule.
Explain in laymen’s the use of computer related technologies.
Ability to conduct the daily needs of the IT Department as directed by the IT Manager.
Understand, follow, and document detailed written and oral instructions in the English language.
Work with hands in mechanically oriented situations.
Handle multiple tasks and changing priorities with interruptions in a fast-paced environment.
Analyze information and evaluate results to choose the best solution and solve problems.
Establish and maintain interpersonal relationships, developing constructive and cooperative working relationships and maintaining them over time.

Physical Requirements

Heavy Work

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Must be able to stand, bend, climb, balance, lift, carry, crouch and kneel as required by job.

About Us

Hollander Investments, Inc., based in Bellingham, WA for almost 40 years, develops and manages a unique mix of hotels and leased office space with over 400 employees in Washington and Oregon. We are committed to providing the highest quality services by exceeding guest expectations and industry standards, maintaining a professional staff of dedicated, knowledgeable and innovative people and remaining financially successful through earning a fair profit.

Drug Free Workplace, Equal Opportunity, E Verify Employer

Posted September 20, 2024

IT Support Technician - Level 1

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