Spa Manager

Join Our Team at Hilton Denver Inverness Spa!

Application Deadline:September 29, 2024, or until position is filled

Age requirement: 21+

Are you a seasoned professional in the spa industry looking for an exciting new opportunity? Look no further! Hilton Denver Inverness in Englewood, CO is seeking a talented Spa Manager to lead our dynamic team.

Why Join Us?

• You'll have the chance to work at a prestigious hotel and spa known for its excellence in guest service.
• Opportunity for career growth and development within the Hilton brand.
• Competitive salary and benefits package available.

What You'll Do:

The Spa Manager plays a key role in overseeing the daily operations of the spa and ensuring the delivery of high-quality services to our clients. The Spa Manager is responsible for managing staff, maintaining regulatory compliance, and fostering a welcoming and professional atmosphere. The ideal candidate possesses strong leadership skills, exceptional organizational abilities, and a passion for the dermatology industry.

Responsibilities:

• Lead a team of spa professionals to deliver exceptional service to our guests.
• Manage daily spa operations, including scheduling, inventory management, and budgeting.
• Develop and implement strategic plans to drive spa revenue and guest satisfaction.
• Conduct regular performance evaluations and provide ongoing coaching and feedback to ensure staff productivity and satisfaction.
• Develop and implement staffing schedules to ensure adequate coverage for all services.
• Uphold the highest standards of customer service and satisfaction, ensuring all clients receive personalized attention and care.
• Address client inquiries, concerns, and complaints in a timely and professional manner, striving to exceed expectations at every opportunity.
• Monitor client feedback and implement improvements to enhance the overall client experience.
• Maintain compliance with all applicable regulations and standards governing the operation of a medical spa, including safety, sanitation, and licensing requirements.
• Oversee inventory management, including ordering supplies and maintaining appropriate stock levels
• Develop and manage budgets, ensuring the efficient allocation of resources and the achievement of financial targets.
• Monitor revenue and expenses, identify opportunities for cost savings, and implement strategies to maximize profitability.
• Drive sales through effective marketing initiatives, promotions, and upselling techniques.
• Implement and enforce quality assurance protocols to ensure consistency and efficacy in service delivery.
• Conduct regular inspections and audits to assess facility cleanliness, equipment functionality, and adherence to established protocols.
• Stay abreast of industry trends and advancements to continuously improve services and offerings.
• Performs other related duties as assigned.

What We're Looking For:

• Minimum of 3 years' experience in a spa management role.
• Proven track record of success in driving revenue and guest satisfaction.
• Must be detail oriented.
• Must have excellent communication skills and the ability to communicate effectively orally and in writing.
• Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
• Proficiency with Microsoft Word, Excel and PowerPoint is required. Must be able to learn new software quickly.
• Must possess excellent leadership, organizational, and computer skills.
• Ability to work effectively and cooperatively with staff, board, clients, and the public.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
• Ability to maintain confidentiality of information

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

If you're ready to take your career to the next level and be a part of a world-class spa team, apply now!