GENERAL DESCRIPTION
Promote awareness of the company, hotel, and restaurant/bar/outlets images internally and externally. Create and execute social media posts and campaigns as well as respond to guest comments on these channels. Help develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps, etc.) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly internal enewsletters, press reports, and news releases, using word processing, spreadsheet, database, or presentation software. Make updates to property website. Assist with photo and video shoots. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media/influencer relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media/influencers, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.
The ideal candidate will be excited to take on a multitude of projects from start to finish.
ADDITIONAL DUTIES AND RESPONSIBILITIES
KEY TALENTS AND EXPERIENCE / EDUCATION REQUIREMENTS
Travel, hospitality or luxury goods background preferred
LICENSES/CERTIFICATIONS:
COMMUNICATION REQUIREMENTS:
PHYSICAL REQUIREMENTS (BASED ON AN 8-HOUR WORK DAY):
OTHER PHYSICAL REQUIREMENTS:
OTHER REQUIREMENTS:
Wincome Hospitality is the hospitality management division of Wincome USA, a privately-owned real estate investment, development, and management firm based in Anaheim, California. The company is committed to enhancing the hospitality experience through its core values: customer service, genuine partnerships, and community connections. Its portfolio includes award-winning hotels and businesses throughout Orange County, California, such as The Westin Anaheim Resort, The Anaheim Hotel, Avenue of the Arts Costa Mesa, and more.
The Westin Anaheim Resort won the 2021 Opening of the Year Award from Marriott International and is highly ranked in Anaheim by TripAdvisor. This AAA Four-Diamond hotel offers 618 rooms, a Presidential Suite, a fitness studio, a resort-style pool with cabanas, seven restaurants and bars, including a rooftop bar with views of Disney California Adventure® Park. It also has 23 meeting rooms totaling 47,542 square feet of customizable meeting space, including a 16,120-square-foot grand ballroom.
The Anaheim Hotel, awarded TripAdvisor Travelers’ Choice Best of the Best each year since 2022, is a family-friendly, AAA Three-Diamond hotel located on nine acres of landscaped gardens, directly across from Disneyland® Resort. This mid-century style property offers 306 guest rooms, a large heated outdoor pool and spa, recreational green space, meeting facilities, and an award-winning on-site restaurant, The Pizza Press.
Ranked #1 Best Costa Mesa Hotel by TripAdvisor and the U.S. News & World Report, Avenue of the Arts Costa Mesa Hotel offers a boutique luxury hotel experience in the heart of Southern California. The only AAA Four Diamond hotel in Costa Mesa offers 238 designer rooms, personalized service, lakeside views, and an upscale restaurant, Silver Trumpet Restaurant and Bar. Just 3 miles from John Wayne Airport, it's close to Segerstrom Center for the Arts, Orange County Museum of Art, South Coast Plaza, and coastal beaches.