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Room Reservations Coordinator

Wincome Hospitality

888 S. Disneyland Dr.
Suite 100
Anaheim, CA 92802

Management Company

Medical, Dental, Vision, 401k, PTO

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Compensation: $21.00 - $22.00, Full-Time

GENERAL DESCRIPTION: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target amongst properties.

DUTIES AND RESPONSIBILITIES:

  • Having knowledge of entire Reservation Procedure according to Property Management System.
  • Responsible for Hotel and Local Reservations
  • Handling of correspondences, sorted - out letters, fax, emails
  • Ensure daily tasks on checklist are completed based on business demands
  • Review reservations booked daily
  • Review arrival report daily
  • Responsible for recording Company/Travel Agent Rates both in system and correspondence file
  • Assist in identifying Top Producing Accounts to ensure proper recognition by front office
  • Knowledgeable in hotel and guest room facilities/services across company portfolio
  • Must maintain superior performance of phone etiquette
  • Ensure special handling of repeats guest and very VIP guest
  • Monitors and coordinates group reservations activity
  • Follows up tentative bookings and update reservation status
  • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
  • Review room blocking for Long Stay. Suites and special group request
  • Maintain cordial relations with commercial clients
  • Responsible for maintaining a Neat and Orderly position at all times
  • In general, perform any other duties might requested by Front Office Manager or Room Division Manager from properties

EXPERIENCE AND EDUCATION:

  • Minimum 1 years' experience in the Hospitality Industry.
  • Degree from an accredited college or university in an appropriate curriculum and considerable experience related to this class of work including some supervisory experience.

PHYSICAL REQUIREMENTS:

  • Long hours sometimes required.
  • Medium work- Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

EDUCATION REQUIREMENTS

  • Bachelor's Degree Preferred 

EOE/M/F/D/V/SO

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Posted December 13, 2024

Wincome Hospitality

Wincome Hospitality is the hospitality management division of Wincome USA, a privately-owned real estate investment, development, and management firm based in Anaheim, California. The company is committed to enhancing the hospitality experience through its core values: customer service, genuine partnerships, and community connections. Its portfolio includes award-winning hotels and businesses throughout Orange County, California, such as The Westin Anaheim Resort, The Anaheim Hotel, Avenue of the Arts Costa Mesa, and more.

The Westin Anaheim Resort won the 2021 Opening of the Year Award from Marriott International and is highly ranked in Anaheim by TripAdvisor. This AAA Four-Diamond hotel offers 618 rooms, a Presidential Suite, a fitness studio, a resort-style pool with cabanas, seven restaurants and bars, including a rooftop bar with views of Disney California Adventure® Park. It also has 23 meeting rooms totaling 47,542 square feet of customizable meeting space, including a 16,120-square-foot grand ballroom.

The Anaheim Hotel, awarded TripAdvisor Travelers’ Choice Best of the Best each year since 2022, is a family-friendly, AAA Three-Diamond hotel located on nine acres of landscaped gardens, directly across from Disneyland® Resort. This mid-century style property offers 306 guest rooms, a large heated outdoor pool and spa, recreational green space, meeting facilities, and an award-winning on-site restaurant, The Pizza Press. 

Ranked #1 Best Costa Mesa Hotel by TripAdvisor and the U.S. News & World Report, Avenue of the Arts Costa Mesa Hotel offers a boutique luxury hotel experience in the heart of Southern California. The only AAA Four Diamond hotel in Costa Mesa offers 238 designer rooms, personalized service, lakeside views, and an upscale restaurant, Silver Trumpet Restaurant and Bar. Just 3 miles from John Wayne Airport, it's close to Segerstrom Center for the Arts, Orange County Museum of Art, South Coast Plaza, and coastal beaches.

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