Maintenance Administrative Assistant

Job Summary:

The maintenance administrative assistant provides administrative support for the Maintenance department. 

Duties/Responsibilities:

• Respond to guest questions or problems in a timely, professional manner

• Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality

• Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions

• Solve routine problems that occur on the job

• Follow the hotel’s recommended safety, security, and emergency procedures

• Maintain accurate records, files, reports, contracts, etc.

• Adhere to all work order policies and procedures

• Answer calls to include emergencies, guestroom needs and direct assignment to proper personnel 

• Assist in documenting comments for shop board, binders

• Assist in keeping adequate parts, materials and supplies in stock

• Issue work orders, maintain files, prepare payroll, and maintain a bookkeeping system. 

• Maintain work areas neat and organized

• Maintain good working relationship with other departments, employees, and guests

• Report all unsafe conditions immediately

• Type all correspondence

• Assist in maintaining purchase order system and document discrepancies in budget/cost variations

• Complete miscellaneous reports

• Attend mandatory meetings as assigned 

• Complete other duties as assigned by supervisor to include cross training

Required Skills:

• Excellent verbal and written communication skills

• Customer service skills

• Organizational skills and attention to detail

• Time management skills with a proven ability to meet deadlines

• Ability to type 40+ words per minute

• Office administration skills including phones, copiers, FAX, personal computer, calculator, and computer

Required Abilities:

• Ability to prioritize tasks 

• Function well in a high-paced and at times stressful environment.

• Good physical health and stamina

• Capability to work with little or no supervision while meeting high-performance standards

• Knowledge of inventories, scheduling, and productivity

• Ability to type 40+ words per minute

Education and Experience:

• High school diploma or equivalent

• Maintenance technical vocabulary preferred

Physical Requirements:

• Walking up to three miles per day on cement, tile, asphalt, and/or carpet 

• Able to lift minimum 10 lbs.; maximum 20lbs

• Climbing stairs