Answer internal and external telephone calls in a friendly and courteous manner and direct calls through the hotel switchboard. Input wake up calls and messages into the system, retrieve messages as requested. Actively coordinate communications within the hotel and act as a liaison to internal and external guests. Receive, log and dispatch internal and guest request calls and follow up each call for completion. Listen to and resolve all guest concerns directed to the department. All Langham Touch/PBX Operators to be fully versed in the Forbes service standards.
To provide friendly, courteous, and professional service to guests and to assist and support service colleagues in the hotel’s food and beverage outlets including but not limited to the Restaurant while maintaining high level of service as per Langham Hospitality Group and Forbes standards.
Assure cleanliness of guest floor corridors, foyers, stairwells, and public areas and assists room attendants in order to maintain Langham and Forbes standards of quality. Assist colleagues whenever they are in need of help.
The Banquet Sous Chef will be responsible for creative and exciting banquet menu items, both appetizing and visually appealing. Create and maintain a positive work environment through coaching and leading staff. While establishing creative and exciting menu products, both appetizing and visually appealing. Work and maintain good working relationships with other work areas.
Responsible for maintaining the cleanliness of all areas in the Chuan Spa, while delivering outstanding customer service. Responsible for the replenishment of products and supplies as specified by the management team. It is imperative that all areas be kept in impeccable condition to achieve Langham’s and Forbes standards.
To provide our guests with the highest standard of cleanliness while maintaining operating expenses within the budget guidelines. Provide leadership within the Housekeeping Department by reinforcing standards.
To provide housekeeping services to all guest rooms according to Langham standards. To provide exceptional quality housekeeping services to enhance the overall guest experience by engaging with guests whenever one is in sight.
A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Needs to be fully versed on Forbes housekeeping and service standards in relation to turn down.
To coordinate the activities of the Food & Beverage Outlets as needed in order to deliver quality products and services to guests. Achieve a high level of guest satisfaction while maintaining high level of service as per Langham Hospitality Group and Forbes standards.