Turndown Attendant

PRIMARY OBJECTIVE OF POSITION:

Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Needs to be fully versed on Forbes housekeeping and service standards in relation to turn down.

RESPONSIBILITIES AND JOB DUTIES:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.
• Provide turndown service to designated rooms on assignment sheet:
• Empty trash containers, remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and turndown bed.
• Place specified items in designated locations (turndown amenity/cards, doorknob menu, bathrobe with card, bed floor mats, TV remote control).
• Set radio to designated station and volume.
• Refresh ice bucket, tray and glasses.
• Close drapes/shutters.
• Set lighting and thermostat to designated levels.
• Remove In Room Dining trays/tables/items from room to elevator service landing.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean guest rooms as assigned/needed.
• Update status of rooms cleaned and turned down on assignment sheet.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Make up cribs and rollaway beds according to Langham’s Blissful bedding standards
• Stock cleaning supply caddies.
• Re-hang/refold clothes and tidy up bathroom sink
• Complete any other job requested by supervisor

PHYSICAL DEMANDS:

• Exert physical effort in transporting 20lbs to 50lbs
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

SPECIAL SKILLS REQUIRED:

• Fluency in English both verbal and non-verbal.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.

EDUCATION REQUIRED:

High School graduate preferred.

EXPERIENCE REQUIRED:

Prior hospitality and housekeeping experience preferred.

LICENSES OR CERTIFICATES:

About Langham Hospitality Group

A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.