Housekeeping Manager

PRIMARY OBJECTIVE OF POSITION:

To provide our guests with the highest standard of cleanliness while maintaining operating expenses within the budget guidelines.  Provide leadership within the Housekeeping Department by reinforcing standards.

RESPONSIBILITIES AND JOB DUTIES:

• Supervise the cleaning of all Hotel guest rooms, public areas and designated back of the house areas.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Develop, implement and maintain an ongoing general cleaning program
• Supervise and administer all outside cleaning contracts. 
• Knowledge and ability to schedule all Housekeeping Department employees.
• Weekly payroll administration.
• Develop implement and maintain effective guest relation programs
• Effectively handle and respond to guest relations programs.
• Manage to control payroll and expenses in Housekeeping to maximize profit.
• Perform quality audits and take corrective actions when necessary.
• Assists Director of Housekeeping in the preparation of daily and weekly payroll.
• Work within annual, monthly and forecasted budgets for housekeeping.
• Maintenance and logging of all Lost & Found items throughout the hotel with follow up to guests when necessary.
• Ensure staff adheres to Hotel Policies and Procedures take corrective action when necessary.
• Maintain communication with staff, colleagues and other departments to provide effective information and feedback.
• Hold monthly department meetings and communicate department goals and objectives.
• Develop and train housekeeping supervisors and line staff.
• Develop recognition programs implementation and consistency.
• Maintain all designated housekeeping areas to meet fire prevention codes and OSHA codes.
• Ensure Show Time is conducted in all areas and all colleagues are fully versed in Langham’s company philosophy, Brand Standards and Forbes service standards 
• See that all housekeeping staff is well groomed and uniform policies are adhered to.
• Complete employees’ performance reviews and salary increases in a timely manner. 
• Maintain low employee turnover.
• Participate in Manager on Duty Program.
• Assist supervisors and line staff in securing all supplies and tools necessary for the completion of their jobs. 
• Report all suspicious persons, actions, hazardous conditions etc. to the security division.
• Respond to guest questions and offer assistance and information as requested.
• Provide instruction and guidance for guest and employee safety in fire or other emergency situations
• Other duties as assigned.
• Performs other duties as requested by Supervisor.

PHYSICAL DEMANDS:

• Requires walking 75% of the workday.

SPECIAL SKILLS REQUIRED:

• Ability to reach, lift, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
• Ability to read and write basic English to complete forms and create memos for staff if necessary.
• Ability to provide clear direction, instruction and guidance to staff. 
• Ability to prioritize and organize work and meet deadlines.
• Ability to exercise independent judgment and implement control over the performance of subordinates
• Must have ability to organize and prioritize tasks.
• Must be able to work with a variety of people with different back grounds and from different cultures
• Must be able to understand the government regulations covering business operations.
• Must have good verbal and written skills.

EDUCATION REQUIRED:

Any combination of education, training and experience that provides the required knowledge, skills and abilities to perform the position.

EXPERIENCE REQUIRED:

At least two years related work experience required. Must have experience directly supervising employees. Housekeeping and/or hotel experience preferred.

LICENSES OR CERTIFICATES: