Housekeeping Supervisor

Summary of Position:

The Housekeeping Supervisor position supervises all Housekeeping line staff and coordinates with all hotel departments to meet Marc & Rose quality standards. 

Essential Functions:

• Plan, organize and monitor associate activities to ensure compliance with safety, cleanliness and quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Work with Housekeeping associates on a one-on-one basis to build their housekeeping skills.
• Complete performance inspections on Room Attendants after completion of service to rooms.
• Complete performance inspections on Room Attendants during their daily work schedule to ensure all areas are clean and up to hotel Standards.
• Assist Housekeeping Manager in monitoring overall staff performance on a daily, weekly and monthly basis.
• Communicate and interface with other departments to provide compassionate, personalized service.
• Facilitate quick delivery of guest errands.
• Complete daily housekeeping boards on hotel PMS system
• Keep work area clean, professional and inviting at all times.
• Other duties assigned by Housekeeping manager and General Manager

Qualifications:

Language: Bilingual in Spanish and English strongly preferred

Experience: One year housekeeping supervisory experience required.

Certificates or Licenses: Certification in sanitation, chemical usage or safety preferred

Knowledge, Skills, and Abilities:

•             Ability to train and supervise with strong leadership skills.

•             Ability to make quick and efficient decisions to benefit the team and guest.

•             Ability to memorize and perform BEyond Expectations Standards, AAA 4 diamond standards, and Mystery shopper standards

•             Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

Personal Characteristics:

•             Behaves ethically and honestly

•             Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language

•             Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

Working Conditions:

• This is a full time exempt position. Actual hours may vary dependent on business needs but will generally fall between 5:00 am and 10:00 pm. Attendance as scheduled is a critical element in all positions. Availability for weekends and holidays is essential.

Casa Loma Beach Hotel Leaders and Associates believe each guest (internal and external) should be treated with respect, kindness, and professionalism. We believe that “Making Space for Genuine Hospitality” is our purpose, enticing our guests to return again and again. In order to be successful at Casa Loma Beach Hotel, Associates must embrace our Purpose, Pillars and Service Essentials. This includes being hands on and heartfelt, sincere and focused, collaborative and curious, and conscientious, possessing and demonstrating a high level of care and attention to our guests. Our forward thinking, fun, friendly, engaging and enthusiastic Associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property and company.