Front Office Supervisor

Who this job will appeal to

A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!

What you will be doing

In this role you will:

• Assign Work And Supervise Team Member Performance In All Front Office Procedures Including, But Not Limited To, Guest Check-In And Check-Out, Lobby Traffic And Flow, Luggage Assistance, Telephone Operator Services And Determining Room Rates And Availability.

• Respond To Guest Inquiries And Resolve Issues And Complaints In A Timely, Friendly And Efficient Manner.

• Support And Assist Team Members In Handling Guest Inquiries And Requests And In Resolving Guest Complaints.

• Schedule, Assign Daily Work, Lead Pre-Shift Meetings, Inform And Train Team Members.

• Monitor, Observe And Assist In Evaluating Team Member Performance.

• Monitor Lobby Traffic And Adjust Staffing Accordingly.

• Anticipate The Guests’ Needs, Change Direction Quickly And Multi-Task.

• Uphold The Highest Standards Of Cleanliness, Sanitation, Safety, And Conduct.

• Ensures Proper Communication Within The Department And Other Departments.

• Enter Room Blocks For The Sales Department On An As Needed Basis.

• Prepare Performance Reports Related To The Front Office Operations As Needed By The Front Office Manager.

• Other Job Duties As Required By Management.

• Ensure That All Hilton Standards Are Met On A Consistent Basis.

• Ensure That Reward Standards Enrollments Are Met Each Month.

• Minimum 2 Years Hotel Front Desk Experience Required.

• Excellent Computer And People Skills.

• Hilton OnQ Experience Preferred, Not Required.

• Previous Supervisor Experience Preferred, Not Required.

• Must Have Flexible Availability For Am, Pm, Nigh Audit Shifts, Including Weekends And Holidays.

• Basic Reading, Writing And Math Skills.

Requirements

Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk , hear and interact with guests.

Able To Stand For Up To 8 Hours, Lift Up To 15Lbs. And Push/Pull Up To 11Lbs. With Or Without Reasonable Accommodations. 

Education & Experience

Bachelor's degree from a four year college or university; or equivalent combination of education and experience.

One to two years in related experience and/or training.

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (including medical, dental, and vision coverage)
• 401k Retirement Plan with a guaranteed 4% match and no vesting
• Hotel and Food and Beverage Discounts and Perks

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability