General Manager

Basic Function

As the General Manager, you will take full Profit & Loss (P&L) accountability for the property, driving its financial success, ensuring operational excellence, and fostering strategic growth. Your leadership will set the tone for the hotel’s culture, where a commitment to Unscripted Hospitality transforms the guest experience into one of authenticity and personalization. You will lead and inspire a high-performing team to consistently deliver world-class hospitality that not only meets but exceeds guest expectations.

Qualifications

• Education & Experience:
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Prior experience as a General Manager in a full-service, independent and/or luxury hotel required. Previous Marriot experience preferred.
  • A minimum of 10 years of progressive leadership experience in the hospitality industry.
  • Proven track record of success in achieving financial and operational goals.
• Key Competencies:
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong strategic thinking with the ability to inspire and motivate teams.
  • Expertise in marketing, community relations, and operational excellence.
  • Commitment to delivering Unscripted Hospitality through adaptable and responsive guest interactions.

Key Responsibilities

• Leadership & Culture
  • Set the standard for excellence by modeling and inspiring adherence to company values and priorities.
  • Build, mentor, and retain a world-class team by recruiting top talent and fostering a culture of accountability.
  • Promote and lead the philosophy of Unscripted Hospitality, empowering team members to deliver authentic and personalized guest experiences.
• Strategic Operations
  • Oversee daily operations across all departments, ensuring efficiency, quality, and compliance with company standards.
  • Analyze performance metrics to identify opportunities for improvement and innovation.
  • Develop realistic occupancy and cost forecasts to optimize property performance.
• Guest Experience & Quality
  • Champion a guest-first approach, maintaining a four-diamond standard of service.
  • Utilize guest feedback to continuously enhance the overall guest experience.
  • Conduct regular inspections to ensure exceptional cleanliness, maintenance, and service standards.
• Marketing & Community Engagement
  • Develop and implement forward-thinking marketing strategies to drive revenue growth, expand market share, and position the property as a leader in the market.
  • Lead strategic initiatives for new business development, identifying and capitalizing on emerging market opportunities.
  • Cultivate and maintain strategic partnerships with key clients and stakeholders, focusing on building long-term loyalty, satisfaction, and collaborative opportunities
• Financial Performance
  • Ensure the property meets or exceeds revenue, occupancy, and profit goals.
  • Review and manage budgets, costs, and expenses with the leadership team.
  • Optimize purchasing processes to achieve the best balance of quality, service, and cost.
• Building Asset Management
  • Ensure the Preventative Maintenance (PM) program is well-structured and effectively managed.
  • Collaborate with the Director of Operations/Chief Engineer to evaluate and enhance the performance of maintenance staff, maintaining facilities at high standards of efficiency and appearance.
  • Conduct regular walkthroughs to ensure cleanliness and maintenance align with property standards.
• Corporate Collaboration & Reporting
  • Serve as the primary connection between the property and corporate office, aligning property operations with company goals and standards.
  • Deliver regular reports to corporate leadership on performance, financials, operations, and strategic initiatives while tailoring corporate programs to meet property-specific needs.
  • Represent the property in corporate meetings and events, sharing best practices and fostering collaboration
• Team Member Development
  • Design and implement robust training and development programs for all staff levels.
  • Conduct performance evaluations and establish meaningful goals for team members.
  • Partner with Human Resources to drive succession planning and career growth initiatives.
• Safety & Compliance
  • Establish and enforce a culture of safety and compliance with all local and national regulations.
  • Conduct routine safety inspections to mitigate risks and uphold workplace safety standards.
  • Actively address zoning and legal requirements to ensure seamless operations.

Physical & Environmental Factors

This role involves a combination of sitting, standing, and walking for extended periods, with occasional lifting and exposure to varying environmental conditions. Adaptability and attentiveness to the property’s operational demands are essential.

This job description outlines the general nature and level of work expected from team members in this role. It is not an exhaustive list of all responsibilities, duties, or skills required for the position and may be subject to changes or additional tasks as needed.