Senior Event Manager

Description

Hilton Boston Logan Airport is looking for their next Senior Event Manager.

Located just minutes from downtown Boston, Hilton Boston Logan Airport offers unparalleled convenience and world-class hospitality. Our hotel is directly connected to Terminals A & E via covered walkways, providing a seamless travel experience. With over 30,000 square feet of event space, multiple on-site dining options, and breathtaking views of the Boston skyline, Hilton Boston Logan Airport is a prime destination for both leisure and business travelers.

Our ideal candidate has 2-5 years of experience in event management, excels in customer service for complex events, demonstrates excellent communication and problem-solving skills, is proficient in event management software like Delphi and Salesforce, and can work effectively under pressure to manage multiple tasks and meet deadlines.

Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the mental and physical well-being of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Hilton offers its eligible team members a comprehensive benefits package, including:

• Access to your pay when you need it through DailyPay. 

• Medical Insurance Coverage – for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) — purchase Hilton shares at a 15% discount

• Debt-free education — Access to a wide variety of educational credentials (college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service and back to sales. The Senior Event Manager identifies opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. You will serve as the event planner's primary contact following turnover on the property and be responsible for their experience. Additionally, you may support and act on behalf of the Director of Catering and Events.

Essential Functions:

• Organize, plan, and prioritize duties by developing plans and goals.

• Communicate timely and effectively with internal and external clients via telephone, email, written documents, or in-person interactions.

• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

• Demonstrate knowledge of job systems, products, services, and processes.

• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

• Sell and influence both internal and external clients to enhance event success.

• Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.

• Ensure high-quality service by communicating and assisting others in understanding guest needs, providing direction and guidance, and offering feedback and individual coaching when needed.

• Participate in customer site inspections and assist with the sales process as necessary.

• Perform other duties as required based on business needs.

• Maintain regular attendance and punctuality. #LI-AT3

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!