Bellman

Job Description

I. Job Summary
Typically the first and last point of contact for our guests, the bell station position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with their rooms; anticipating guests- needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

II. Job Responsibilities

• Present a personal demeanor that is professional, friendly, cheerful and courteous at all times.
• Upon arrival, welcome guests by name.
• Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle and thank the guest by name for visiting Planters Inn.
• Ensure that entry areas, courtyard and entrances are free of debris and present a clean and attractive facility to customers.
• Welcome and effectively resolve guest problems with supervisor assistance as needed.
• Be watchful of any security issues and contact security immediately when there is an issue.

Perform other duties as assigned.