Reservations Coordinator
Description
A Reservations Coordinator will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Coordinator, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
Requirements
What are we looking for?
A Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Chennai
A rooftop pool and city views in the technology district
Located in the city’s business and technology district, we’re less than 500 meters from Olympia Technology Park and Tamarai Technology Park, a 10-minute drive from Chennai Trade Center, and 12 kilometers from central Chennai. Our rooftop infinity pool is surrounded by palm trees and boasts views of the city, and there's five dining options to explore.
Ayna specializes in pan-Indian cuisine while our contemporary café, Est serves up snacks and coffee. On the rooftop, Q Bar offers views of the city, a live DJ, and delicious dishes and drinks. Global cuisine is available from Vasco’s, while wine, cheese, and an elegant atmosphere can be found at Vintage Bank.
Our dedicated events team are on hand to help you plan your next event – whether it’s a corporate event, small meeting, or wedding. We have a wide range of venues – many featuring natural daylight – and catering is available.
