Guest Services Manager

Join Our Adventure Team as Guest Services Manager at YMCA Trout Lodge!

Transform Every Stay Into a Memory!Nestled on 360 acres by a breathtaking lake, YMCA Trout Lodge is more than just a destination—it's an experience. We’re searching for a passionate and dynamic Guest Services Manager to lead our team in creating unforgettable moments for guests. If you’re a natural leader with a heart for hospitality and a desire to make a real impact, we want to hear from you!

Position Details

• Position: Guest Services Manager, YMCA Trout Lodge

• Compensation: $45,888 - $58,000

• Employment Type: Full-time, Exempt, On-Call

About UsAt the Y, we’re driven by our mission to strengthen community through youth development, healthy living, and social responsibility. YMCA Trout Lodge is more than just a place to stay; it’s a community hub where our guests—from campers to group leaders—come to connect, explore, and find adventure. Join us as we build a welcoming, genuine, hopeful, and nurturing environment every day.

Why You’ll Love Working With Us

• Welcoming: An inclusive, respectful culture where you can truly belong.

• Genuine: Embrace individuality while making a real difference.

• Hopeful: Inspire growth in others and be part of a cause-driven team.

• Determined: Relentless commitment to community building, starting with our team.

What You’ll DoAs our Guest Services Manager, you’ll be the heart of the guest experience, leading a dedicated team in providing exceptional service, support, and a welcoming atmosphere. You’ll work closely with the Senior Guest Experience Director to foster relationships with guests and group leaders, ensure high standards at the front desk, and set the tone for an outstanding hospitality experience.

Key Responsibilities

• Lead & Inspire: Hire, train, and supervise the guest services team to deliver top-tier service.

• Build Relationships: Connect with guests and group leaders, ensuring a memorable stay from check-in to check-out.

• Elevate Experiences: Maintain a professional, inviting lobby and front desk space, promoting a welcoming atmosphere.

• Drive Excellence: Oversee accounting transactions, assist with invoicing, and handle financial accuracy.

• Support & Collaborate: Partner with the administration team and the Senior Guest Experience Director to enhance guest interactions and support lodge activities.

What You Bring

• Experience: At least 2 years in guest services, with a track record in team leadership and customer satisfaction.

• Skills: Strong communication skills, financial acumen, and a knack for handling details with accuracy.

• Education: Bachelor’s degree or equivalent professional experience.

• Passion: A customer-focused mindset, striving for excellence in every guest and team interaction.

Join us in creating a world of adventure and community at YMCA Trout Lodge!