General Manager

Opportunity: General Manager

We have a great opportunity for a qualified General Manager.  Please apply if your resume will show at least 2 years of Hotel General Manager experience for a major brand.

Potential Career Path

VP of Operations 

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.

• Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.

• Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.

• Critically review reports of occupancy and revenue, make judgments, and implement changes to maximize profits.

• Greet and maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.

• Handle associate issues appropriately and in conjunction with human resources following Rocking Chair Hospitality Management policies.

• Participate in community affairs and maintain positive public image. Meet with potential and current clients and promote hotel.

• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.

• Travel to attend corporate meetings, sales trips and serve on committees.

• Monitor quality guest satisfaction scores and/or guest feedback and communicate to and train associates accordingly.

• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

• Oversee sales department operations, and regularly participate in sales calls/client visits.

• Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.

• Comply with attendance rules and be available to work on a regular basis.

• Follow sustainability guidelines and practices.

• Perform other duties as requested by management.

Position Requirements

• Previous hotel management experience required.

Work Environment and Context 

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands,kneeling, or crouching.

• Occasional travel required.