Front Desk Manager

Position Summary

The Front Desk Manager at Wingate by Wyndham Bellingham is responsible for overseeing daily front office operations, ensuring a warm and welcoming experience for all guests, and providing exceptional service to enhance guest satisfaction. This role requires a highly organized and guest-focused leader who can motivate and manage a team of front desk agents while driving operational efficiency and maintaining brand standards.

Responsibilities

• Guest Experience: Ensure every guest feels welcomed upon arrival and throughout their stay by maintaining high standards of guest service.
• Team Leadership: Recruit, train, and supervise front desk staff, providing continuous support, coaching, and motivation to foster a positive work environment.
• Operations Management: Oversee front desk operations, including check-in and check-out procedures, room assignments, and handling guest requests or complaints.
• Scheduling and Staffing: Create and manage work schedules for front desk staff to ensure adequate coverage and efficient operations.
• Quality Control: Monitor guest feedback and collaborate with other departments to improve service delivery and enhance guest satisfaction.
• Problem-Solving: Address guest complaints or issues promptly and professionally, ensuring resolution aligns with hotel policies and procedures.
• Cash Handling: Supervise the daily reconciliation of front desk transactions, maintain accurate records, and ensure compliance with financial policies.
• Safety and Compliance: Enforce and uphold company policies, brand standards, and regulatory requirements related to health, safety, and security.

Requirements

• Experience: 2+ years in hotel front desk or guest services management, preferably within the Wyndham brand or similar hospitality environments.
• Education: Associate's degree in Hospitality Management, Business Administration, or a related field (Bachelor’s degree preferred).
• Skills:
  • Strong leadership and interpersonal abilities
  • Excellent organizational skills and attention to detail
  • Proficiency in hotel property management systems (PMS) and Microsoft Office Suite
  • Strong communication skills, both written and verbal
  • Ability to handle stressful situations with professionalism and composure
• Availability: Must be available to work a flexible schedule, including weekends, holidays, and evenings as required.