Beverage Cart Server
Under the direction of the Beverage Supervisor, the Beverage Cart Server is responsible for providing friendly guest service in an efficient manner and high-volume capacity. The Beverage Cart Server provides complimentary non-alcoholic beverage service to patrons in the slot machine area and throughout the entire gaming floor.
Essential Duties & Responsibilities
1. Performs a rotating schedule throughout the designated shift; rotates between specified assigned sections. Designated areas can be inclusive of, but not limited to, machine areas, fill positions as well as breakers. Assigned sections encompass all slot machine areas including the first and second floors.
2. Provides excellent service to both patrons and team members with a welcoming manner, responsive demeanor, and a smile at all times. Maneuvers the beverage cart through the entirety of the assigned section while hospitably calling out “Beverages, coffee, water”. Responds to requests positively, timely and efficiently.
3. Holds responsibility for supporting the Beverage Utility Clerks in keeping the “filling” stations clean and organized with necessary items for cart service. When assigned to “fill hour”, the Beverage Cart Server supports the team by replenishing carts with sufficient amounts of complimentary beverages including soda, juice, coffee, and water served by the Beverage Cart Servers on the casino floor. The server who has the “fill” station for the last hour of the shift must fill and prepare drink carts for the oncoming shift. The number of carts to be prepared will depend on the shift and volume of business.
4. Responsible for overall cleanliness, organization, and preparedness of immediate workspace and adjacent areas. Ensures a clean, sanitary and thoroughly stocked beverage cart. If beverage cart service is not going to be utilized on the next shift; cart must be thoroughly washed and sanitized with the fill station fully cleaned and stocked.
5. Learn and understand the fundamentals of the Point of Sale (POS) system. Servers are responsible for keeping a detailed account of all beverages given to patrons throughout the shift. All beverages must be entered into the P.O.S system and closed by a supervisor or manager. Adheres to all cash handling procedures, including tip policies and practices, as established by the department.
6. Notifies immediate supervisor of any problems that occur, including reporting of any patron who appears to be intoxicated or under the age of 21.
7. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
High school diploma or general education development (GED) required.
Minimum of three (3) months of industry-related experience required.
Minimum of one (1) year of industry-related experience preferred.
Must be at least 21 years of age.
Must possess excellent customer service and communications skills.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
Must obtain and maintain Food Handler’s Card within 90 days of employment.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
