Turquoise Premier Model
Under the direction of the Food & Beverage Supervisor, the Turquoise Premier Model (TPM) is responsible for elevating food and beverage hospitality and service up to the Yaamava’ Brand Standards, primarily in the premier venues. The Turquoise Premier Model provides timely, accurate and responsible cocktail service and complimentary soft drink service to all Yaamava’ guests. While adhering to the Yaamava’ Brand Standards, the TPM provides upscale food and beverage service in the premier rooms, Y-Lounge, banquets, special events, and other Casino areas of operation as assigned.
Essential Duties & Responsibilities
1. Responsible for creating the ultimate, memorable guest experience by providing exceptional service to every guest. Interacts and entertains in an enthusiastic and engaging manner; initiates service consultations by asking questions to learn preferences, needs, and anticipates accompaniments (all while monitoring body language and nonverbal cues). Provides truly exemplary service to all guests, using an “Everything Matters” approach down to the smallest detail. Acts as an effective brand ambassador of the venue and Casino; markets all products offered to the targeted customer base using strong communication skills, and energetic interactions. Provides timely service, in a friendly courteous manner to all guests within the venue; greets guests and takes their orders utilizing suggestive/up-selling techniques, all done with a high sense of urgency.
2. When providing service, is knowledgeable of all pricing and menu items, including but not limited to ingredients, allergens, preparation, and presentation to ensure all Food and Beverage offerings that the guest encounters are spectacular. Maintains high level of alcohol knowledge including types of spirits, beer, wine and cocktails available as well as their corresponding garnish and presentation standards. Informs patrons of food and beverage specials as well as upcoming and ongoing promotions and events. Responsible for Food and Beverage descriptions to be presented in a manner that is vivid, detailed, and as to entice the guests’ senses.
3. Performs in a public relations capacity within The Vault and in other specialty venues throughout the Casino. Participates in modeling presentations and promotional programs as required, including, but not limited to: offsite events, community events, shows, and/or any San Manuel Casino or San Manuel Band of Mission Indian sponsored events.
4. Verifies the legal age of all guests that appear to be under the age of 30. Ensures all responsible Alcohol Beverage Control (ABC), state and gaming policies are adhered to while serving alcohol. Monitors and maintains cleanliness, sanitation and organization of assigned work areas. Maintains compliance with responsible vendors and food handling programs. Must pass service standards, food, liquor, wine, beer and alcohol awareness and point of sales tests with scores of 95% or better, before working solo shift: then must pass periodic quizzes and tests thereafter.
5. Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
6. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
High school diploma or GED required.
Minimum six (6) months related experience or training required.
Must be at least 21 years of age.
Open availability is required as we are a 24-hour operation.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
Must obtain and maintain a current Food Handler’s Card.
Will be required to obtain and maintain RBS Certification upon employment.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
