Bartender - Lobby Bar

Summary:  To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge.

Essential Job Functions: Include the following. Other duties may be assigned.

• Organize and set up bar in accordance to beverage department policy; responsible for opening and closing.
• Fill out necessary requisitions for Managers approval.
• Maintain the proper condition and cleanliness or bar during and the end of shift.
• Greet guests and handle guests’ requests.
• Take orders for all beverage requests, use suggestive selling techniques, make drinks and serve.
• Establish identity of member, imprint membership card on voucher, control guest checks and secure payments for all drinks served.
• Inform management of any problems or guest complaints.
• Responsible for liquors, beer, wine and bar supplies.
• Responsible for glassware, bar service equipment, NCR terminal and charge imprinter.
• Responsible for issued liquors and accurate billing and collection for drinks served.
• Must be able to work a flexible schedule including day/night shifts, weekends and holidays
• Must have Florida Food Handlers and Alcohol compliance certifications or willing to obtain

Required Skills and Abilities:

• Self-starting personality with an even disposition. 
• Maintain a professional appearance and manner at all times.      
• Can communicate well with guests. 
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. 
• Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. 
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. 
• Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
• Ability to remember, recite and promote the variety of menu items. 
• Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.

Education and/or Experience: High school diploma or equivalent and Bartending School diploma (preferred). Two years high volume bartending experience and one year resort or country club experience required.

Language Skills: Excellent verbal communication skills.

Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively.

Physical Demands: While performing the duties of this job, the employee regularly is required to stand for long hours of the day; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds.

Work Environment: Work is generally performed at the bar area.

PGA National Resort is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity