Minibar Attendant

Lone Star Court is located in Austin and is a pillar of the community.  Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:

Responsible for maintaining high standards of presentation in the guestroom mini bars, ensuring product is promptly replaced and properly charged to guest accounts, thus ensuring revenue is collected.

Shift requirements:

• Primarily morning shifts 

Responsibilities

• Contribute positively to the team within the department
• Prepare for any/all guest requests
• Participate in on-going training
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
• Complete other duties as assigned by Supervisor
• Display working knowledge off all menu items and prices
• Complete side work as assigned
• Stock minibar cart at the end of the day (before each shift)
• Charge guests accordingly in hotel’s property management system (StayNTouch)
• Maintain and organize minibar storage room.
• Maintain inventory and report to supervisor
• Meet AAA standards and procedure
• Pick up trays from guest rooms (if needed) and set in proper location.
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions
• Communicate with team members by receiving tasks that need to be completed and assigning any necessary tasks that need to be completed via the Alice system (effort log)

Qualifications:

• Communicates effectively with others
• Works productively with a team
• Contributes to team results.
• High school or equivalent education required.
• Ability to follow safety guidelines.
• TABC and Food Handler’s Certifications

BENEFITS: 

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024