Host

Job Overview

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities

• Set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room.
• Open the restaurant for business at the prescribed time each shift.
• Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set.
• Pick up the daily menus and insert them properly in their covers.
• Inspect every menu and list to ensure proper condition and appearance.
• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
• Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
• Maintain a station chart and cover count for the restaurant.
• Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service.
• Handle guests without reservations or those waiting for others to join them.
• Handle lost and found items.
• Seat reservations promptly at a table pre-set for the number in the party.
• Hold chairs for guests as often as possible when seating them.
• Check guest's coats, packages or luggage when necessary.
• Address guests by name.
• Address a guest dissatisfaction immediately and inform the manager of the action taken.

Preferred Qualifications and Skills

We are looking for individuals who have computer knowledge with good communication skills. Previous experience of 2 years preferred. Applicants are required to have high organizational skills. Positive attitude and willing to learn is a must. This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.