Beverage Cart Attendant

Position: Beverage Cart Attendant

Report to: Clubhouse Manager

Job Summary: 

Responsible for Building Relationships and Enriching Lives by providing STAR Service to Members and Guests ensuring their complete satisfaction while playing on the golf course or other designated areas. Enhance Member retention efforts and coordinate with the other Club departments to always provide excellent service whether on the golf course, in the Halfway House, or other Food and Beverage service areas.

Responsibilities: 

• Responsible for ensuring that alcoholic beverages are not dispensed to people under the age of 21.
• Recognize and resolve Member and guest complaints and concerns. Notify management of Member and guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Perform cart set up and break down procedures; contributes to overall cleanliness and organization of the cart, golf course and facilities.
• Ensures a pleasant visit for each Member and guest; maintains effective Member relations.
• Offer Members and guests the opportunity to obtain and enjoy food and beverages while in the process of playing golf or enjoying other events.
• Know and follow the rules of golf etiquette when approaching a golf group at all times.
• Greet Members promptly by name and make introductions with guests, maintain a polite and friendly manner at all times, in order to provide high-quality service in a timely manner.
• Maintain proper knowledge of product, up-selling where applicable. When possible, know which Members and guests are on the course by consulting tee sheets, attending line-ups, etc. and create magic moments with favorites.
• Operate golf cart within guidelines, policies and procedures to ensure proper safety to avoid accidents.
• Communicate with Clubhouse Manager when special products are needed or there are any problems with quality, supplies or presentation.
• Work well under pressure, coordinating multiple tasks at any given time.

Experience and Qualifications: 

• Must be 21 years of age.
• TABC Certification
• Must be able to work Mornings, Evenings, Weekends and Holidays – based on the level of Club Activities.

Availability:

Thursday-Sunday 9:30A.M.-5:00 P.M.