PMT Supervisor

The PMT Supervisor will assist and collaborate with the Rooms Division Manager & Assistant Chief Engineer to develop maintenance related programs, processes and standards. The PMT Supervisor will be responsible for the hotel’s preventative maintenance in rooms and to building exterior, repairs, electrical and plumbing. Daily monitoring and additional maintenance projects are included.

Work Requirements:

• Assist the Rooms Division Manager & Assistant Chief Engineer in the full upkeep of the preventative maintenance, including the keeping of logs on work done, scheduling and the assignment of projects and other related tasks. 
• Maintain up-to-date meter readings for heat, light, and power records to include all property logs in the ALICE system. 
• Respond to guest requests when engineering is absent or occupied. 
• Prioritize work assignments and schedule tasks for team in ALICE. 
• Responsible for assisting with new hire staff training as assigned by the Rooms Division Manager. 
• Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair 
• Ensure the hotel is in compliance with all local, state and federal laws 
• Ensure compliance with the Americans with Disabilities Act (ADA) 
• Assist with the administration of all vendor contracts controlled by the engineering department 
• Ensure room maintenance requests are handled in a prompt and courteous manner 
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Security. Take immediate action as necessary. 
• Assist as necessary with special projects. 
• Provides Exceptional Customer Service while Handling guest problems and complaints effectively. 
• To assist/enhance the productivity of the maintenance department and ensure compliance with rules and regulations. 
• Maintain up to date inventories of parts and maintenance supplies. 
• Provide the highest quality of service to the guest at all times. 
• Ensure that all guest rooms are rentable on a daily basis. 
• Check and make repairs to plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. 
• Check and make repairs to electrical systems such as lighting systems, television sets and kitchen equipment. 
• Perform repairs to building, furniture, bathrooms, guest rooms, etc., as needed; may perform painting tasks. 
• Monitor mechanical, electrical, and water usages to ensure effective energy management. 
• Respond in a courteous manner to guest questions, complaints and/or requests to ensure guest satisfaction. 
• Respond in a timely manner to all work orders. 
• Coordinate with Housekeeping Manager to ensure property is maintained in like-new condition. 
• Policy violations by any employee you supervise are to be documented and forwarded to the Human Resource Department. 
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. 
• Must be thoroughly familiar with Employee Handbook. Employee must adhere to all work rules, procedures, and policies established by the company, including but not limited to, those contained in the employee handbook. 
• Wear proper uniform at all times in accordance with the Standards of Appearance. 
• Other duties as assigned, of which the employee is capable of performing. 

Qualifications & Requirements:

• Always maintain a warm and friendly demeanor. 
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Must be able to multitask and prioritize daily task list. 
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner 
• Attend all hotel required meetings and trainings 
• Maintain regular attendance in compliance with Handbook policies 
• Maintain high standards of personal appearance and grooming, which include wearing nametags. 
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. 
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. 
• Must be able to maintain confidential information. 
• 2+ years in the role of Lead Engineer 
• Engineering experience at a 300+ room Hotel/Resort. 
• Experience in hotels with 4 to 5 Diamond rating preferred. 
• Knowledge of HVAC, VRF/VRV A/C systems and Mechanical systems experience required. 
• Hotel experience preferred. 
• Must be able to lift and carry up to 50 pounds; push and pull up to 200 pounds. 
• Must be able to workdays, nights and weekends. 
• Must be able to walk for long periods of time.