Front Desk Agent / Night Auditor

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do! 

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent/Night Audit you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.  

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.

Advancement Opportunities and Professional Career Path:

• Front Office Manager • Operations Manager • Assistant General Manager • General Manager 

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k  
• Health/Dental/Vision/Life/Voluntary Insurance  
• Management Development Program  
• TEAM and Travel Discounts  
• Vacation/Well/Holiday Pay  
• Career Advancement Opportunity  
• Referral Bonus Program  

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. 

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.  

You will also be responsible to audit, balance, post, and report on the front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.  

Requirements:

• 2 years of prior experience in a similar role is required.
• OnQ experience preferred.
• Must be 18+ years of age 
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack) 
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for AM/PM/Overnight shifts, weekends, and holidays 
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others 
• Handle cash, coins, and currency at night
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming 
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas