Director of Loss Prevention

Job Summary 

Under general direction, plans, directs and coordinates activities relating to the protection, safeguarding and security of company assets, employees, guests and others. Ensures that established goals and objectives are accomplished with prescribed priorities, time limitations and with fiscal responsibilities. Advises, makes recommendations, implements and monitors security policies, procedures and programs. 

Job Duties and Functions

• Oversee programs such as Crime Prevention, Loss Prevention, Safety Awareness, and Lost & Found

• Plans, examines, analyzes, evaluates and supervises resorts security operations. 

• Develops and Implements emergency management and contingency plan. Is in charge of resort’s hurricane planning committee.  

• The Director of Loss Prevention and their team are responsible for providing first aid to resort employees and guests. 

• Keep training manuals, such as Hurricane Preparedness, Safety, Bomb Threat and Emergency, up to date.

• Performs audits of security related performance and conducts physical surveys of premise security, including security equipment condition

• Conducts, supervises and prepares reports relating to internal investigations of any losses or violations of company policies and procedures

• Responsible for maintaining thorough knowledge of the law and local police ordinances.

• Responsible for recruitment, training and discipline of Loss prevention operations. Responsible for training all resort employees on safety and security protocols.

• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid

• Reviews financial reports to ensure security operation efficiency and quality control

• Develops preventative security programs; including the supervision of security personnel

• Serves as the resort’s liaison with public law enforcement, fire and other agencies as it relates to security at the resort and or resort personnel

• Approach all encounters with guests and employees in a friendly, service oriented manner.

• Perform any other duties as requested by management.

Education and Experience

• Minimum of two to five years’ experience at a management position in Loss prevention department is required

• Prior experience preferably at a hotel, resort or a similar high traffic function.

• Must have First aid & CPR certification from relevant authorities. 

• Principles and practices of security management, including business management practices, personnel practices, administrative practices, security preventative practices, investigatory practices, and related legal responsibilities.

• Strong understanding of hurricane planning is preferred.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Ability to work a flexible schedule