General Manager

Basic Function

As the General Manager, you will take full Profit & Loss (P&L) accountability for the property, driving its financial success, ensuring operational excellence, and fostering strategic growth. Your leadership will set the tone for the hotel’s culture, where a commitment to Unscripted Hospitality transforms the guest experience into one of authenticity and personalization. You will lead and inspire a high-performing team to consistently deliver world-class hospitality that not only meets but exceeds guest expectations.

Qualifications

• Education & Experience:
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Prior experience as a General Manager in a full-service, independent and/or select-service hotel required. Previous IHG experience preferred.
  • A minimum of 10 years of progressive leadership experience in the hospitality industry.
  • Proven track record of success in achieving financial and operational goals.
• Key Competencies:
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong strategic thinking with the ability to inspire and motivate teams.
  • Expertise in marketing, community relations, and operational excellence.
  • Commitment to delivering Unscripted Hospitality through adaptable and responsive guest interactions.

Key Responsibilities

• Leadership & Culture
  • Set the standard for excellence by modeling and inspiring adherence to company values and priorities.
  • Build, mentor, and retain a world-class team by recruiting top talent and fostering a culture of accountability.
  • Promote and lead the philosophy of Unscripted Hospitality, empowering team members to deliver authentic and personalized guest experiences.
• Strategic Operations
  • Oversee daily operations across all departments, ensuring efficiency, quality, and compliance with company standards.
  • Analyze performance metrics to identify opportunities for improvement and innovation.
  • Develop realistic occupancy and cost forecasts to optimize property performance.
• Guest Experience & Quality
  • Champion a guest-first approach, maintaining a four-diamond standard of service.
  • Utilize guest feedback to continuously enhance the overall guest experience.
  • Conduct regular inspections to ensure exceptional cleanliness, maintenance, and service standards.
• Marketing & Community Engagement
  • Develop and implement forward-thinking marketing strategies to drive revenue growth, expand market share, and position the property as a leader in the market.
  • Lead strategic initiatives for new business development, identifying and capitalizing on emerging market opportunities.
  • Cultivate and maintain strategic partnerships with key clients and stakeholders, focusing on building long-term loyalty, satisfaction, and collaborative opportunities
• Financial Performance
  • Ensure the property meets or exceeds revenue, occupancy, and profit goals.
  • Review and manage budgets, costs, and expenses with the leadership team.
  • Optimize purchasing processes to achieve the best balance of quality, service, and cost.
• Building Asset Management
  • Ensure the Preventative Maintenance (PM) program is well-structured and effectively managed.
  • Collaborate with the Director of Operations/Chief Engineer to evaluate and enhance the performance of maintenance staff, maintaining facilities at high standards of efficiency and appearance.
  • Conduct regular walkthroughs to ensure cleanliness and maintenance align with property standards.
• Corporate Collaboration & Reporting
  • Serve as the primary connection between the property and corporate office, aligning property operations with company goals and standards.
  • Deliver regular reports to corporate leadership on performance, financials, operations, and strategic initiatives while tailoring corporate programs to meet property-specific needs.
  • Represent the property in corporate meetings and events, sharing best practices and fostering collaboration
• Team Member Development
  • Design and implement robust training and development programs for all staff levels.
  • Conduct performance evaluations and establish meaningful goals for team members.
  • Partner with Human Resources to drive succession planning and career growth initiatives.
• Safety & Compliance
  • Establish and enforce a culture of safety and compliance with all local and national regulations.
  • Conduct routine safety inspections to mitigate risks and uphold workplace safety standards.
  • Actively address zoning and legal requirements to ensure seamless operations.

Physical & Environmental Factors

This role involves a combination of sitting, standing, and walking for extended periods, with occasional lifting and exposure to varying environmental conditions. Adaptability and attentiveness to the property’s operational demands are essential.