Banquet Server

Description

Join the Sandbourne Santa Monica Team

Sandbourne Santa Monica is a design-forward retreat where hospitality is elevated to an art form. Every detail - from our thoughtfully curated interiors to the personalized service we provide - creates a seamless and memorable experience for our guests. We believe in setting the standard for excellence, ensuring each guest receives the highest level of attention, care, and hospitality.

As part of our team, you’ll be immersed in an environment that values creativity, precision, and genuine hospitality. We strive to inspire connection, exceed expectations, and create unforgettable moments for every guest who walks through our doors.

If you’re passionate about design, service, and delivering best-in-class experiences, we invite you to explore opportunities with us at Sandbourne Santa Monica.

We are looking for our next great team member to join us on our team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

About the Role

We are seeking a passionate and dedicated On Call Banquet Server to join our exceptional team. In this role, you will play a vital part in delivering personalized service, upholding our commitment to excellence, and creating unforgettable moments for our guests. Whether engaging with guests, ensuring seamless operations, or contributing to our unique atmosphere, your role will be integral to our success!

What You’ll Do

• Arrive to work on time, in proper uniform, and ready to work.
• Review Banquet Event Order (BEO) and room diagram for timeline and event set-up.
• Prepare for service according to company procedures including product requisition, and event supplies necessary for event execution.
• Set the event space according to BEO.
• Assemble back station with items needed for service, polished, China, glass, and flatware.
• Set up coffee service as needed.
• Walk through your station and confirm it is set properly and ready for guests.
• Be fluent with all menus; if required, take food and beverage orders for your station.
• Whenever possible, address members and guests by name.
• Practice proper table maintenance throughout the event. Refill beverages when needed.
• Assist other servers and bartender as needed, including pre-bussing tables and stocking bars.
• Maintain all areas clean and organized during the event.
• Always present a positive attitude and professional appearance.
• Properly put away all China, glass, and flatware at end of event.
• Store all banquet items properly and securely, putting all items used back in original order, after event.
• Breakdown the room, clearing all tables, chairs and stations putting all items back in their place.
• Complete event side work and shift paperwork in adherence with property specifications.
• Maintain a clean and organized work area.
• Visually inspect all work areas, food service and ensure they are clean and presentable to guests.
• Complies with all Food and Beverage regulations and liquor laws, including but not limited to checking ID before serving liquor to a member/guest that looks under 30 years of age, etc.
• Support other Food and Beverage outlets as needed/as business dictates.
• Works directly with banquet Manager, Captain, or lead on shift.
• Works prior to event with BEO Diagrams for complete setup of events when needed.
• Works post- event for final cleaning and organization of all items used, maintaining accurate inventory, linen, silverware, tables, chafing dishes, glassware etc.
• Periodically assist with detailed cleaning and organizing of all storerooms used by banquets, refrigerators, and kitchen on the 4th floor.
• Assist other associates as needed to ensure elevated member and guest experience.
• Report all incidents and concerns with members, guests, or associates to Banquet Manager.

What We’re Looking For

• A passion for hospitality and creating extraordinary guest experiences
• Strong interpersonal and communication skills

• Required: Minimum of one (1) year of experience in same or similar positions in the Food & Beverage industry
• Required: Food Handlers and Responsible Beverage Service (RBS) Certification(s)
• Required: High School Diploma or GED Equivalent
• Required: Reliable and punctual attendance.
• Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
• Ideal: Bi-lingual oral, speech, and writing skills in English or other language is an asset in this position
• Required: Excellent interpersonal and customer service skills
• Required: Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar.
• Required: Capable of working effectively independently with minimal supervision
• Required Strong analytical skills.
• Required High attention to detail and accuracy
• Required: Strong organizational skills
• Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
• Required: Ability to elicit and accept constructive feedback.

Physical Exertion: Medium work: Exerting up to 40 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 15 pounds of force constantly to move objects (for example, carts, tables, chairs, furniture, and ice).

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.