Assistant Operations Manager

Job Description: Assistant Operations Manager

Reports To: Director of Finance
Department: A&G
Position Type: Full-time, Exempt

Position Overview

The Assistant Operations Manager is a key operational support role at the Waikiki Resort Hotel, reporting directly to the Director of Finance. This position is responsible for assisting in a variety of operational duties, fostering interdepartmental communication, and collaborating with key departments to ensure smooth hotel operations. The ideal candidate will bring expertise in hotel operations, problem-solving skills, and a proactive approach to driving efficiency and guest satisfaction.

Key Responsibilities

1. Operational Support
   • Assist the Director of Finance with day-to-day operational duties, including budget oversight, expense tracking, and operational efficiency improvements.
   • Act as a liaison between the Director of Finance and department heads to facilitate communication and alignment on goals.
   • Monitor operational performance and assist in implementing initiatives to improve processes and workflows.
2. Front Office Coordination
   • Work closely with the Front Office team to enhance internal communication and guest service delivery.
   • Identify and resolve bottlenecks in guest services, such as check-in/out processes and guest inquiries.
   • Support the implementation of technological solutions and process improvements to streamline operations.
3. Revenue Management Support
   • Collaborate with the Revenue Management team to assist in developing and implementing revenue strategies that optimize pricing, occupancy, and profitability.
   • Analyze market trends, booking patterns, and competitive data to provide insights for strategic decision-making.
   • Contribute to promotions, packages, and revenue-enhancing initiatives.
4. Food & Beverage Operations
   • Assist the Food & Beverage team with inventory management, ordering, and procedural improvements.
   • Ensure alignment between F&B operations and financial goals, including cost control and waste reduction.
   • Monitor guest feedback related to F&B and collaborate with the team to enhance dining experiences.
5. Cross-Department Collaboration
   • Partner with department heads (e.g., housekeeping, engineering, food & beverage) to address and resolve operational challenges.
   • Facilitate regular interdepartmental meetings to align on priorities, share updates, and address concerns.
   • Support project management initiatives that involve multiple departments, ensuring timely execution.
6. Guest Experience & Service Excellence
   • Monitor guest feedback and reviews to identify areas for improvement across departments.
   • Assist teams in service recovery efforts to resolve guest issues effectively and enhance satisfaction.
   • Promote a guest-centric culture by supporting staff training and performance improvement initiatives.
7. Compliance & Standards
   • Ensure adherence to company policies, operational procedures, and brand standards across all departments.
   • Assist in the implementation of Sono Hospitality brand standards within daily operations.
   • Stay updated on local regulations and industry best practices to maintain compliance.
8. Reporting & Analysis
   • Prepare and present operational reports, identifying trends and recommending actionable solutions.
   • Support the Director of Finance with analysis of department budgets and operational expenses.

Qualifications

• Experience:
  • At least 3-5 years of experience in hotel operations or a supervisory role in a hospitality setting.
  • Previous experience in front office, food & beverage, or revenue management is highly desirable.
• Skills:
  • Excellent interpersonal and communication skills to foster collaboration and team development.
  • Strong organizational and analytical skills with a proactive approach to problem-solving.
  • Proficiency in hotel management systems (e.g., Opera, Micros) and Microsoft Office Suite.
  • Knowledge of inventory management, cost control, and process optimization.
• Other Requirements:
  • Availability to work flexible hours, including weekends and holidays.
  • Familiarity with local Hawaiian culture and the Waikiki market is a plus.

Key Competencies

• Leadership & Team Collaboration
• Operational & Financial Acumen
• Guest-Centric Mindset
• Problem-Solving & Critical Thinking
• Communication & Relationship Building