Photo of Holiday Inn - West Yellowstone, West Yellowstone, MT

Front Desk Lead

Holiday Inn - West Yellowstone

251 Echo Canyon Rd.
West Yellowstone, MT 59758

Hotel
Gestionado Por Delaware North
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Compensation: $18.00 - $19.00 / hour, Tiempo Completo

The opportunity

Delaware North Parks and Resorts is seekingafull-time Hotel Front Desk Lead to join our team at Holiday Inn in West Yellowstone, Montana. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. Motivated, energetic, attentive team members build lasting relationship with our guests from all over the world, creating exceptional experiences for all.

Pay

$18.00 – $19.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

.

What we offer

Life in West Yellowstone

Looking for a job you love? Be part of a global team fortunate enough to live and work next door to Yellowstone National Park, our nations first National Park! Located a half mile from the West entrance to Yellowstone with close access to Grand Teton National Park and the historic town of Cody, Wyoming, each day inspires in special places like this.

  • Shared apartments/rooms available for $85/ week
  • Housing costs include utilities and wifi
  • Coin-operated laundry on-site
  • Free weight room available
  • Free use of Holiday Inn pool
  • Holiday Inn associates qualify for IHG employee discounted room rates- Rates vary depending on booking location and availability
  • Access to tons of outdoor activities including:
    • Exploring the 2.2 million acres of Yellowstone National Park
    • Visiting nearby hot springs, geysers, and hotpots
    • Hiking, whitewater rafting, ziplining, wildlife tours, horseback riding, nature watching, camping, fishing, and much more

Benefits at Holiday Inn

  • Health, dental, and vision insurance*
  • 401k with company match*
  • Paid vacation days and holidays*
  • Paid parental bonding leave*
  • Tuition or professional certification reimbursement*
  • Weekly pay
  • Friends and family discount on IHG room rates
  • 50% off meals and electric bike rentals
  • Free Yellowstone Tour with Yellowstone Vacation Tours (purchase of park entrance pass required)
  • Referral bonus earn $200 for each eligible referral
  • Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

  • Ensure team members follow quality standards, deadlines, and procedures, correcting errors or problems
  • Provide team members with training in operations, coaching for improvement, and guidance in resolving escalated complaints or disputes
  • Support leaders to prepare work schedules, deadlines, and duty assignments for office or administrative team members
  • Check and balance the daily figures, post room, and tax charges on guest accounts, assisting in daily operations at the front office, providing functional guidance and directions to the team
  • Facilitate communication between the team members of all levels and guests
  • Implements and maintains Delaware North policies and procedures

More about you

  • Prior customer service experience and able to work in a fast-paced environment
  • Basic math and computer skills, as well as experience operating various office equipment
  • Good interpersonal skills as well as verbal communication skills, reading, writing and speaking clearly in English
  • Ability to multitask and prioritize under pressure from guests or supervisors in a professional manner, and recognize the potential for a problem and rules to solve them
  • Able to maintain confidential guest information and comply with PCI standards
  • No high school diploma or GED required

Physical requirements

  • Frequent standing, bending, walking, and lifting and climb stairs during shifts

Shift details

Day shift
Evening shift
Holidays
Weekends
Overtime as needed
Event based

Publicado 2 De Enero De 2025

Holiday Inn - West Yellowstone

Welcome to Holiday Inn West Yellowstone

Your Yellowstone National Park vacations begin at our hotel. If you're looking for the best Yellowstone National Park lodging close to the Park's West entrance, you've found it! The hotel is located is just three blocks from Yellowstone National Park. We're the premier destination for Yellowstone family vacations, memorable meetings and corporate retreats. You'll be close to Old Faithful Geyser, wildlife, waterfalls and the breathtaking wonders of this national icon.

Our Yellowstone National Park hotel's lodging is the perfect choice for families because they can spend the day at the Grizzly/Wolf Discovery Center or enjoy a movie at the Yellowstone IMAX Theatre. Check out our new game room, featuring air hockey, gaming table, Xbox One, and 65" flat screen TV's!

Our 10,000-sq-ft conference center is the ideal choice to combine corporate events with the wonder of Yellowstone Park. Our hotel can handle the event details and arrange for meeting breaks with year-round interpretive and guided tours. Plus, you get free WiFi access.

Loads of fun and adventure await you in Yellowstone. Our hotel is the perfect choice when you want to experience a dog-sled journey, snowmobile over miles of National Forest trails or tackle the groomed world-famous Rendezvous Ski Trails. After a day spent amid natural wonders, relax in our heated indoor pool and whirlpool.

Create memorable Yellowstone National Park vacations at our hotel!

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