Lead Analyst Ticketing and Revenue

Pay

Minimum – Anticipated Maximum Base Salary: $65,300 – $88,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/

What will you do?

• Own relationships with Ticketing, Premium Corporate Partnerships, and other key business drivers, integrating into those groups to gain a deep understanding of process and pain points, and develop associated solutions to empower their day-to-day
• Build business KPI dashboards and visualizations, leveraging industry-standard tools (e.g. Tableau, PowerBI) to create reports that are digestible, defensible, and actionable
• Build models that provide real-time pricing recommendations for key products (tickets, partnership assets, parking, etc.), and work with those departments to validate, implement, and track resultant proposed changes
• Work with other verticals to evolve nascent business implementations into refined outputs, making them permanent via documentation and process perfection
• Create analytical frameworks, models, reporting structures, analyses, and evidence-based tools and strategies to aid in empowering leaderships ability to make decisions in a disciplined, intentional, and effective manner
• Lead full-lifecycle projects from requirements through design, user testing and delivery and define trackable and impactful KPIs and success criteria that are specific to a given project, and associated regular status updates thereafter
• Work closely with both the data warehouse provider (KORE) and the internal Integrations + Insights vertical to ensure all data pipelines and ETLs are stable, information is aggregated appropriately, data quality standards are maintained, and reporting is accurate
• Working with the Integrations + Insights vertical, continuously analyze, and propose optimizations to, the organizations workflows and processes while implementing research-based industry best practices
• Maintain first-pass responsibility for associated business-related artifacts, such as: slide decks, one-sheeters, data visualizations and dashboards, team status reports, product roadmaps, etc.
• Cultivate strong stakeholder relationships with TD Garden and Boston Bruins department leads that foster effective cross-functional collaboration and alignment
• Own department-internal project management solution(s), working with Director to ensure work + effort are appropriately prioritized
• Track business KPIs and distribute reports to key stakeholders, while proactively identifying business issues
• Support other ongoing business projects and priorities within and involving TD Garden, the Boston Bruins, and / or Delaware North on an ad-hoc basis as needed