Photo of Sheraton Imperial Hotel & Convention Center, Durham, NC

Front Desk Reception

Sheraton Imperial Hotel & Convention Center

4700 Emperor Blvd
Durham, NC 27703

331 Room Hotel
Gestionado Por Concord Hospitality Enterprises
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Description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you are responsible for giving our guests the best hospitality experience, they can have by:

  • Assisting guests efficiently, courteously and professionally at all times.
  • Maintaining a high level of service and hospitality.
  • Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner.
  • Posting guest charges, collect payments and follow all cash handling procedures as required by Concord.
  • Handling guest mail and messages with respect to privacy and professionalism.
  • Being knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Being a great communicator to various departments and management on guest comments and concerns.
  • Responding quickly to incoming calls, lobby visitors and team members needing front desk assistance.
  • Having full knowledge of hotel safety and emergency procedures.

    Here are some reasons our associates like working for us:

    Benefits (Full Time Associates only)

    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

    Why Concord?

    Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

    You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

    If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

    Pay Range: $14-$16/hr

    • Publicado 2 De Enero De 2025

    Sheraton Imperial Hotel & Convention Center

    Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park offers guests all they need during visits to Raleigh-Durham, NC. Our recently renovated hotel sits only four miles from Raleigh-Durham International Airport (RDU). Take advantage of our free shuttle service and our hotel's complimentary parking. Visit UNC-Chapel Hill or one of the many companies in Research Triangle Park, all within easy reach. Start your day in Durham at Seasons restaurant, open Monday through Friday. Unwind beside our hotel's outdoor pool or recharge at Fitness Connection, which offers free access to our guests. If you're planning an event, our hotel in Raleigh-Durham, NC offers 32,000 square feet of meeting space, along with comprehensive event planning and catering services. Settle into a hotel room near the airport with free Wi-Fi, a flat-screen TV, complimentary bottled water and Sheraton Signature Sleep Experience beds. Redefine travel at Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park.

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