Communications Operator

Description

Waldorf Astoria is looking for a Communications Operator to join the Guest Services Team in Park City! This is an onsite position. 

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

• Classification: Full-Time
• Shift: This position requires full AM and PM availability - must have a flexible schedule to work a range of shifts between the hours of 7:00am-11:00pm to include weekends and holidays.
• Pay Rate: $18 per hour plus full-time benefits 

The ideal candidate will have the following:

• Passion and willingness to learn 
• Positive attitude and someone who makes our guests smile  
• Genuinely friendly and caring  
• Enjoys working as part of a team  
• Excellent grooming standards 
• Strong communication skills, both written and verbal

If you are a customer service driven individual with a passion for the hospitality industry, this is the perfect position for you!

Want to learn more?Hotel Website, Hotel Instagram, Facebook, YouTube

Why join the Waldorf Astoria Park City? 

• Drastically discounted spa services
• Work in an environment where creativity and authenticity is highly appreciated  
• Complimentary meals on duty
• Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts   
• Industry leading benefits including best-in-class PTO, discounted health & welfare benefit plans, educational assistance, paid parental leave, retirement savings program, employee stock purchase plan, mental wellness support and more!
• The world is yours– Your next role could be as a concierge or within a different department like Front Office, Accounts or Human Resources in over 100 different countries  

What will I be doing?

As a Communications Operator, you are responsible delivering an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards. Specifically:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Making room reservations while gathering key information about our guests.
• Completing Reservations Quality checks to ensure a seamless process for our guests during check-in & check-out.
• Answer guest questions via KIPSU text messaging system.
• Monthly incentives in place for upselling rooms through our FPG program.

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

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