Guest Service Agents (Casual)

Description

Beyond Assisting Guests, It's Ultimate Stay Creator at DoubleTree by Hilton Perth Northbridge

Nestled in the vibrant cultural, dining, and entertainment scene in the heart of Perth, DoubleTree By Hilton Perth Northbridge extends a warm welcome with its signature cookie upon arrival. Strategically located near key attractions like Yagan Square and the Western Australian Museum, the hotel offers easy access to Perth's local treasures.

With 206 stylish guest rooms featuring modern amenities and picturesque city views, guests can unwind by the rooftop swimming pool or stay active at the 24-hour fitness centre. Indulge in delicious grill items, tapas, and cocktails at James St Bar Kitchen, ensuring a memorable stay with seamless relaxation and convenience.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

A World of Rewards

• Smart uniform provided and laundered
• Complimentary fresh and healthy meals when on-duty catering
• Grow your Career your next position could be as a Team Leader or Supervisor.
• Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
• 25% off Food and Beverages (subject to individual outlets)
• Discounted Bupa health cover
• Modern and inclusive Team Members' areas
• Recognition non-stop all year long!

Responsibilities

• Crafting Memorable Moments: The magic of guest relations and exceptional customer service!
• A Brand Ambassador
• Mastering the art of auditing and database wizardry, complete with record-keeping magic!
• Ensuring peace of mind through vigilant safety and security measures
• Swiftly addressing guest inquiries and special requests with tailored solutions

About You:

• Proven track record in a comparable position with flexible weekend and overnight availability 
• Have full Australian working rights (at least 6 months) and reside in the Perth Metropolitan Area
• Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
• Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
• Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now