Front Office Supervisor
The Langham Boston
250 Franklin Street
Boston,
MA
02110
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
- Assume responsibility for all hotel operations during the overnight shift, making service-oriented and business-driven decisions.
- Act as a liaison between the overnight team and department managers to ensure clear communication and follow-through.
- Oversee inventory and reservations to optimize revenue and occupancy during the shift.
- Lead, supervise, and coach overnight team members, ensuring compliance with Forbes, Leading Quality, and Langham standards.
- Provide training and mentorship to develop team skills and maintain a positive work environment.
- Act as a resource and support system for Guest Service Agents, Langham Touch Agents, and other team members.
- Deliver personalized service during guest check-in and check-out, ensuring a seamless and memorable experience.
- Handle guest challenges promptly and professionally, ensuring proper follow-up and resolution.
- Monitor guest accounts, process payments, and perform cashier functions, including currency exchange and account reconciliation.
- Audit nightly charges and postings, correcting discrepancies as needed.
- Prepare and distribute accurate nightly reports, ensuring all figures and data are verified.
- Document overnight occurrences, incidents, and challenges, communicating details to department heads and the Rooms Division management team.
- Maintain the cleanliness and organization of the front-of-house areas.
- Stay informed of and train team members on hotel emergency procedures.
- Take initiative to enhance operations, guest satisfaction, and team performance.
Qualifications:
- Previous Front Office Supervisor experience in a luxury hotel preferred
- Previous experience in five-star standards
- Proficiency in two or more languages both written and spoken preferred
- Legally authorized to work in the United States
- Proficient in Shiji PMS, HotSos, Alice and Microsoft Office applications.
- Strong organizational, communication, and interpersonal skills.
- Ability to anticipate and address guest needs, resolve issues, and foster a service-driven culture.
- College degree preferred; CPR certification is a plus.
- Ability to stand for the duration of the shift, lift/carry up to 50 pounds, and perform physical tasks such as bending, kneeling, and reaching.
- This position requires availability for variable hours, including weekends and holidays. The ideal candidate will demonstrate initiative, professionalism, and a commitment to delivering the highest standard of luxury service in alignment with Langham’s values.Top of Form
For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/boston/
The Langham Boston
OVERVIEW
ROOMS
The Langham, Boston boasts 312 lavish rooms and suites that reflect the luxurious attributes of the Langham brand and the rich past of the building’s history. Each room is tailored with classic touches and deluxe amenities for a timeless, fresh and residential feel that luxury travelers have come to expect from Langham Hotels and Resorts. The guest rooms and suites were recently transformed with the addition of updated spacious bathrooms with walk-in showers, and white marble floors and countertops, a lighter and brighter color palette as a nod to the traditional New England aesthetic. Guests are able to enjoy an elevated experience by upgrading to the Langham Club level, allowing for access to a refined, private club setting offering a wide range of privileges, including food and drink service throughout the day.
DINING
In the heart of downtown Boston, The Langham has introduced two chic new dining concepts - an eclectic dining venue Grana, and a redesigned signature cocktail bar at the lobby level called The Fed. The food and beverage offerings at The Langham equally reflect refined luxury and the innovative culinary scene in Boston.
EVENTS
As part of the Langham culture, The Langham, Boston continues to create memorable events and weddings in function space that is infused with historic flavor along with detailing and accents that refer to this iconic landmark. Recognized for notable awards, the hotel provides an array of extravagant function rooms for your wedding, business or social event, including boardrooms for power meetings and two ballrooms for intimate or lavish elegant affairs. The Langham, Boston will make your event extraordinary with a dedicated team of organizers, innovative culinary creations, and cutting-edge audio visual that will ensure your event is flawless from start to finish.
WELLNESS
The Langham, Boston will offer wellness for your body with our state-of-the-art Fitness Center, heated indoor swimming pool, whirlpool and relaxing saunas. Guests will be able to maintain their fitness regimes while traveling using our Technogym cardio and strength equipment. Guests will have an open invitation to plunge into the refreshing waters of the sparkling indoor lap pool in the charming and intimate pool pavilion.
Other Job Openings
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Overnight Front Office Supervisor
Starting at 32,95 € per hour
