Night Auditor

Job Summary:

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns

Duties and Responsibilities:

• Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures.

• Follows Night Audit checklists and completes job tasks in a timely manner.

• Monitors house accounts, adjusting weekly and balancing forward daily.

• Balancing adjustments, and charges making all necessary corrections. 

• Maintains all necessary system backups daily. 

• Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly. 

• Completes a thorough audit of all daily transactions. 

• Accounts for all necessary backup/reports daily (i.e., occupancy, shift closings, folio backup, charge code detail, credit card, room and tax, specially requested reports, final). 

• Accurately balances, distributes and proofreads daily gross revenue report balancing revenue to the final and room information to the final house count. 

• Assists in the cleanup of work area keeping the front desk neat and organized 

• Follows all safety precautions as related to hotel’s standards 

• Completes any additional work or special projects assigned by the manager by requested due date. 

• Strives to keep current on changing responsibilities in the daily operation of the department. 

• Ensures that all reports to be distributed are copied and distributed to the appropriate areas by 7 AM. 

• Completes and distributes daily gross revenue report by 7 AM. 

• Actively participates and supports implementation of new audit procedures

• Performs other duties as assigned

• Register guests and assign rooms, accommodating special requests whenever possible by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. 

• Make appropriate selection of rooms based on guest needs. Properly code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing keys. 

• Handle cash, make change, and balance an assigned house bank. 

• Be able to check out a guest and close a guest account at time of check out and ascertain satisfaction with bill and related services. 

• Perform accurate, moderately complex arithmetic functions using a calculator. Post any related charges and adjustments to guest rooms and house accounts using the PMS computer and complete proper documentation for shift closing. 

• Greet guests while managing guests in front of the desk. 

• Complete the Night Audit Checklist.

• Operate fax machine to send, receive, and log incoming/outgoing transmissions.

• Have knowledge of hotel rates, discounts, and how to handle each. Promote any marketing programs established to ensure the success for the hotel. 

• Have working knowledge of PMS procedures. Know cancelation procedures and walk procedures. 

• Prepare wake up sheet; record the guest’s name and room number under the wake up time requested. 

• Repeat this information to the guest to ensure proper handling of wake up calls in the morning. 

• Handle all deliveries for guests’ requests or other delivery needs including, but not limited to faxes, boxes, luggage, rollaway beds, cribs, etc. Notify the proper department for deliveries. 

• Track all amenities delivered to guest rooms to maintain an accurate inventory and to ensure recovery upon guest departure.

• Perform other duties as assigned

Minimum Qualifications:

• Ability to verbally communicate effectively with guests and co-workers.

• Be able to give accurate directions and information to/from regarding the immediate and metro area. 

• Handle all emergencies according to established procedures. 

• Must be able to work mornings, nights, weekends, and holidays

Preferred Qualifications:

• Have knowledge of hotel, hotel staff, and hotel services, including the hours of operations for all departments involved and in the surrounding areas. Has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc.

• Offer the hotel guests the best possible service through clear, courteous and proper phone answering procedures. Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc. Greet customers immediately with a friendly and sincere welcome. 

• Understanding of various payment options, check cashing procedures, and a working knowledge of various outlets charging procedures, to better assists the guest.

Physical Requirements:

• While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will have repetitive hand motion (typing) for extended periods of time; will be required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 25 pounds without assistance.

*The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all of the responsibilities or qualifications of the job.