Bonvoy Lounge Concierge

Job Summary

• Offer information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions.
• Furnish information, make reservations, and obtain tickets to social and recreational events or for travel.
• Report suspicious behavior of patrons to hotel security personnel.
• Prevent entrance of unauthorized or undesirable persons.
• Eject inebriated or rowdy persons from premises along with hotel security personnel.
• Supply guests with travel information, such as routes and schedules.
• Arrange for cleaning, laundering, and other items.
• Arrange for sending and receiving of packages. dining, entertainment, and travel directions.
• Ability to accurately use various office software.

Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Attend required meetings.

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Always conducts him\herself (acts and dresses) professionally; sets standards for all associates.

Communication

• Understands and communicates the Driftwood Mission.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

These are required of every associate.

• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• High school education and relevant training and experience preferred.
• CPR training and first aid training preferred.
• Additional language ability preferred.