Front Desk Agent
Courtyard Philadelphia Springfield
400 West Sproul Road
Springfield,
PA
19064
travel discounts
Opportunity: Front Desk Agent
The Courtyard Marriott in Springfield is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.
Potential Career Path
Front Desk Manager – Director of Operations – General Manager
Essential Job Functions
- To assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality
- Promptly and effectively deal with guest complaints and requests
- Check guests in and out efficiently and in a friendly manner
- Post guest charges and compute guest bill and collect payment
- Handle guest mail/packages by making sure it is communicated to guest they receive their items
- Be very knowledgeable of Marriott Rewards program and promotions
- Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area
- Block rooms and handle special requests
- Monitor room availability
- Handle safe deposits by guests per established procedures
- Keep lobby and desk area clean and presentable
- Have a thorough knowledge of emergency and security procedures
- Offer and properly handle requests for wake up calls
- Know how to clean guest rooms to standards
- Open and close shift and making cash drops
- Ensure all credit cards and cash are balanced throughout each shift
- Communicate with incoming staff and management by logging pertinent information
- Keep maintenance informed of all maintenance needs
- Must wear proper uniform at all times
- Be able to move luggage or packages weighing up to 40 pounds
- Employee must have reliable transportation and able to work weekends and holidays
- Preform other duties requested per management
Position Requirements
- Previous hotel experience is preferred
- Previous customer service experience required
- Proficient in use of Microsoft Office
Work Environment and Context
- Work schedule varies and includes working on holidays, weekends.
- Required to stand for extended periods, lift up to 10 pounds, type
Courtyard Philadelphia Springfield
Courtyard Philadelphia Springfield
Located outside of Center City and minutes away from the Philadelphia International Airport, you will find the Courtyard by Marriott Springfield. Whether you are here on business or leisure, this is the perfect place for you as we are surrounded by an abundance of great shopping and restaurants. Our spacious patio provides a scenic venue to gather and relax. You can access this area from the front lobby, near the Marriott Bistro. Our back patio is available only to guests dining at Tavola restaurant which is located right next door.