Senior Manager, Field Technology Pre-Opening - Asia Pacific (APACx)

Description

Work location in Gurgaon, South Asia Regional Office.

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Field Technology Opening team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued growth in Asia Pacific (APAC) while remaining at the forefront of hospitality technology innovation.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

• Overall responsibility for all communication activities relating to the delivery of technology and deployment activities for new opening and conversion hotel projects mainly in South Asia region and as required in APACx (excluding Greater China & Mongolia)
• Introduce the Hilton Technology standards to owners and ownership groups in the region
• Guide ownership in all aspects of the opening process to coordinate the implementation of the Hilton’s Property Management, Sales, Revenue and other hotel systems and 3rd party systems according to standards
• Conduct a combination of conference calls, meetings and visits as required and maintain regular communication with relevant project team members
• Facilitate execution of the Hilton Information Systems (HITS) agreement with hotel ownership
• Work with ownership and vendor to ensure hardware order is approved, delivered, and installed
• Liaise with Implementation Project Manager and 3rd party vendors to ensure delivery of systems according to the project plan
• Collaborate with owners’ technology or project team, Brand Pre-Opening team, and vendors to ensure the systems are set up according to standards
• Monitor the ‘go-live’ process, ensuring all tasks are completed on schedule
• Conduct project review meeting and monitor customer satisfaction for all completed projects
• Ensure delivery of pre-opening and conversion projects on compliance, on budget and on time 

Requirements

WHY YOU’LL BE A GREAT FIT 

You have these minimum qualifications:

• Bachelor’s Degree / High School Degree / GED
• 10 years of professional work experience in technology or related field
• 5 years of management experience
• Hospitality-based business, with a mix of experience from operational and technology roles
• Effective communication skills, both verbal and written
• Analyze financial data, manage budgets and report to agreed timelines
• Understand and operate under different business models that Hilton operates in like managed, franchised and others
• Excellent interpersonal skills to build trust and confidence to motivate and influence others. 
• Demonstrate the highest standards of ethical behavior and absolute discretion with sensitive information
• Take initiative to identify, prioritize and implement actions required to achieve functional goals
• Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others
• Work well under pressure and effectively handle multiple and concurrent demands
• Adaptable to change and be a team player
• Collaborate with others and act in an objective manner to stay on track to achieve common goals
• Strong project management skills including ability to manage details through to completion and ensure deadlines are met
• Willing to travel (around 20 to 50% and depending on project requirements), sometimes at short notice, depending on the work schedule
• Able to read and understand network drawings, architectural construction documents and IT standards and all other criteria established by Hilton to determine the physical requirements of all brands
• Excellent general knowledge of IT standards and methods and specific knowledge pertaining to Hilton Technology standards of Full and Focused Service hotels
• One of the challenging aspects of this position is the need to communicate openly and honestly with Hilton’s partners, maintain a good working relationship with them, but be able to deal with problems when confronted with a design and construction issue which does not meet Hilton requirements

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!