IT Operations Supervisor
Under the direction of the Manager, IT Operations, the Supervisor, IT Operations ensures the execution of various operational strategies by communicating and implementing department objectives. Additionally, this position is responsible for leading a team of Field Support Analysts, and IT Audio Visual Technicians that provide best in class service.
Essential Duties & Responsibilities
1. Leads the technical teams while maintaining alignment with operational support department directives and service level agreements.
2. Manages day to day operational support activities and resources to ensure the needs of the business are exceeded.
3. Collaborates with other department leaders to define, prioritize, and complete various projects and support needs.
4. Creates repeatable processes to meet the needs of a fast-paced organization and establish best in class standards.
5. Assists in the preparation of short-term and long-term tactical goals to meet operational needs.
6. Monitors and evaluates existing systems and equipment; initiates changes in processes to maximize efficiency.
7. Ensures asset management responsibilities are followed by all operational resources.
8. Reviews and analyzes client needs. Make recommendations regarding software upgrades and equipment; responds to user requests for assistance.
9. Creates and maintains various high quality, presentable reports to leadership.
10. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
Education/Experience/Qualifications
- Bachelor’s degree in Information Technology or related field is required.
- Minimum of five (5) years’ experience as a hand-on IT Service Desk Tech or IT Field Support Operations Tech is required.
- Minimum of three (3) years’ experience in a Team Lead or Supervisory role is preferred.
- Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
- Demonstrated experience in analyzing, creating, and disseminating various operational metrics.
- Intermediate proficiency in Adobe Acrobat, and the Microsoft Office Suite (Visio, Word, Excel, PowerPoint and Outlook) is required.
- Must have strong verbal and written communication skills that allow a non-technical end user and/or senior executive to understand the message presented.
- Proven ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
- Must have experience demonstrating the utmost discretion and confidentiality in handling private information.
- Intermediate proficiency with VMware, Active Directory, Networking and Gaming Applications is preferred.
- Experience in the Casino and/or Gaming industry is preferred.
- Ability to coach, mentor, motivate and lead team members by example.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.
- Professional certifications such as ITIL Foundation, A+, Network+, Security+, and Microsoft Certified Professional (MCP)/Microsoft Certified Systems Administrator (MCSA) are preferred.
San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
San Manuel Band of Mission Indians
The San Manuel Band of Mission Indians is a federally-recognized Indian tribe located on the San Manuel Indian Reservation near Highland, California. San Manuel exercises its inherent sovereign right of self-governance and provides essential services for its citizens by building infrastructure, maintaining civil services, and promoting social, economic, and cultural development.
The Serrano people of San Manuel have called this area home since time immemorial and are committed to remaining a productive partner in the San Bernardino region. The Reservation, once only 640 acres, is now over 1,100 acres in size.
The call of Yawa’ – to act upon one’s beliefs – inspires the Tribe to give back to the areas they call home and support organizations working to create a better tomorrow in the Inland Empire and Indian Country.
Our support is directed to organizations providing services in San Bernardino and Riverside counties, including:
- 501(c)(3) nonprofit organizations
- Public schools
- Private schools
- Charter schools, and
- Local government agencies
The Tribe also operates Yaamava' Resort & Casino at San Manuel (formerly known as San Manuel Casino®), the Palms Casino Resort, as well as other enterprises.
We value our employees and offer a comprehensive Benefits Program
Our team members enjoy a competitive base salary, an annual discretionary performance bonus, and an annual merit increase as part of our total rewards package. Additionally, San Manuel supports team members' financial health through 401(k) retirement savings plans that offer a 2% core discretionary contribution and matching, and a host of other services - from discounts to tuition assistance.
