Senior Manager, Chief Information Officer (CIO) Communications

Description

***This role is based at one of our corporate offices in McLean, VA or Memphis, TN***

As the Senior Manager of CIO Communications, you will help enhance Hilton's reputation, inspire and engage Team Members, and connect owners and partners to Hilton's purpose and business objectives. On the Executive Communications team, reporting to the Senior Director of Executive Communications, you will create a communications strategy for Hilton's Chief Information Officer (CIO). Your primary focus will be to support the CIO in communicating our technology strategy and achievements while energizing and motivating Hilton's world-class Technology organization. Additionally, you will work with Hilton’s PR team to elevate the external positioning of Hilton’s remarkable technical capabilities, showcasing Hilton as a leader in the industry. 

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• CIO Communications Planning & Strategy: Develop an annual communications plan, partnering with the CIO and Technology Leadership Team to promote Technology’s story, vision, and performance.  
• CIO Internal Engagement: Build internal communications, including all CIO materials, emphasizing impactful narrative development and presentation design. Coordinate leader- and Team-Member-focused engagements. 
• CIO External Engagement: Partner with Hilton’s PR team and external PR partners on media interviews, speaking engagements, and social media. 
• Technology Communications Support: Provide leader communications support for Hilton engagements related to technology. 

How you will collaborate with others:

• Team Coordination: Partner with the Technology Leadership Team to identify storytelling opportunities and create messaging that enhances the reputation of the Technology organization and builds upon the Hilton enterprise narrative. 
• Strategic Planning: Work with Technology Governance and Program Management to integrate the CIO's perspective in change management plans and communications for major Technology initiatives. 
• Partner Management: Represent the interests of the CIO in forums where guidance on communications is necessary. This includes informing messaging and event strategies. 
• On-Site Support: Assist the CIO at internal and external events by developing remarks, presentations, and briefing materials. Collaborate with Hilton's PR team to support the CIO during media interviews.

What deliverables you will take ownership of: 

• You will work with the Technology Leadership Team and the Executive Communications team to deliver the CIO’s communications plan, inclusive of core messaging and narrative. 

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Seven (7) years of work experience in strategic communications, organizational communications, employee engagement, visual design and presentation development, or a related field.  
• Experience working within technology organizations and managing teams from different disciplines.  
• Experience converting technical language into clear and understandable messaging.
• Experience working with a larger global organization, strategic consulting firm, or a mid-to-large communications, PR, or marketing agency.  
• Travel up to 25%.

It would be useful if you have:

• BA/BS bachelor’s degree in communications or a related field.  
• Change Management Certification

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.