F&B Outlets Manager

Description

The Hilton portfolio of hotels is comprised of 24 industry leading and world-class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, LXR, Nomad, Signia, Canopy, Curio Collection, Graduate, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Spark, Homewood Suites, Home2 Suites, LivSmart Studios, Hilton Club, Hilton Grand Vacations Club, and Hilton Vacation Club.

Summary:

The FB Outlets Manager responsible for overall administration and operation of all F&B Outlets and to maintain a high and consistent standard of service in line with the administration policies of the Food and Beverage operations. FB Outlets Manager performs the role of a service team leader for an outstanding service for guest at all times.

Responsibilities:

Ability to maintain and develop an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods. The FB Outlets Manager also needs to perform duties and responsibilities which may include any combination of the following tasks:

• Develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
• Hire, train, supervises and disciplines all outlet staff.
• Maintain a friendly yet unobtrusive manner with all guests.
• Possess a management ability that ensures a successful handling of the outlets
• Able to control reservations and seating of the outlet with regards to service standards.
• Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all team members.
• Anticipate, in advance, all materials and supplies and assure their availability.
• Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• Observe daily conditions of all physical facilities and equipment in the restaurant/bar; makes recommendations for corrections and improvements as needed.
• Prepare team member schedules, which allow for appropriate service while controlling labour costs and overtime.
• Communicate with other departments to ensure a supporting team of professionals.
• Communicate with the Chef to discuss menus, marketing strategies and guest comments and concerns.
• Ensure a safe working environment for all team members within the outlet.
• Forecast covers and revenues and then schedules accordingly.
• Develop all staff for future advancement - the ability to recommend salary adjustments, transfers, promotions and dismissals.
• Prepare daily and weekly payroll as required by the Controller.
• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of beverages, spirits, liquors, wines and cocktails.
• Complete and conduct performance evaluations for all employees.
• Maintain a daily log for communication between outlet team members and with upper management.
• Attend and participate in all required meetings.
• Promote teamwork and foster a harmonious working climate.
• Promote good public relations and handle complaints or concerns of guests.
• Handle all inventories directly involved with the operation of the outlet.
• Utilize the computer system in ringing, printing and closing checks as well as shift reports or any other Office usage
• Recognize and address potential disruptive or undesirable guests.
• Ability to process a guest walkout.
• Handle the Reservation system accordingly, to input all reservation and to update on private booth bookings.
• Properly handle and report employee and guest accidents.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.
• Lay out goals and develop strategies to accomplish said goals.
• Forecast necessary staffing and its related dollar expenditure to get the job done.
• Continually be aware of departmental needs as they relate to production and staffing.
• Forecast workloads and checks work schedules prepared by subordinate managers for all outlet employees.
• Developing job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance.
• Control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies.
• Formulate and recommend changes to improve employees' performance and teamwork.
• Review performance with every subordinate on an annual basis.
• Keep employees informed about hotel policies and changes. Develops analysis and implements merchandising that meet the profile of Hilton Hotels and guest patronage. Manages and controls overall expenses of the outlets focusing on higher revenue and profit.
• Check weekly payroll for hourly staff.
• Work in co-operation with the Chef to ensure top quality and fair prices and to see that below standard items are never accepted or served.
• The ability to keep informed of special events such as Christmas, New Year etc.
• Knowledge of Micros system of hotel
• Keep the waste factor in the hotel at a minimal level.
• Maintain all inventories and par stocks.
• Must have working knowledge of Profit and Loss statement.
• Must be able to calculate and control Food & Beverage cost.
• Ability to calculate food cost and ability to budget and control expenses
• Assist and produce divisional budget, revenue and expenses.
• Ability in all facets of Human Resources nature interviewing, evaluating, discipline, termination.
• Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.
• Collecting guest’s comments to measure quality of service and support guest survey platform
• Aware and well known about waste management system (WINNOW).
• Assist superior with daily, weekly and monthly report.

Requirements

What are we looking for?

F&B Outlets Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Beverage experience
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!