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Event Services Manager

DoubleTree by Hilton Hotel San Diego - Mission Valley

7450 Hazard Center Road
San Diego, CA 92108

300 Room Hotel
Gestionado Por Hilton
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Tiempo Completo

Description

Doubletree San Diego Mission Valley is looking to add to Their team!

We’re five minutes from Fashion Valley mall and Mission Valley’s trendy dining. Find San Diego’s top attractions, such as the zoo, Balboa Park, Old Town, and SeaWorld, in a fifteen minute drive or less. Gaslamp Quarter and pristine beaches are twenty minutes away. E

As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event.  

What will I be doing?

As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event.  Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services.  Serve as the event planner primary contact during event on property and is responsible for his/her experience. 

Specifically, your essential functions will be to perform the following tasks to the highest standards:

  •     Provide direction and supervision to affected departments and team members during the execution of meeting and/or event. 
  •     Directly serve on site group and catering customers in a proactive manner. 
  •     To organize, plan and prioritize your duties by developing plans and goals. 
  •     Timely communication to internal and external clients via telephone, email, written documents or in person. 
  •     Demonstrate knowledge of job systems, products, booking systems, and processes. 
  •     Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
  •     Selling and influencing both internal and external clients. 
  •     Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
  •     Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
  •     Participate in customer site inspections and assist with the sales process as necessary. 
  •     Other duties as necessary based on business needs 
  •     Regular attendance 

    Requirements

    What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

    The Hourly Range  for this role is $23.00-$25.00 an hour Plus Bonus and is based on applicable and specialized experience and location.#LI-JL2

    • Publicado 10 De Diciembre De 2024

    DoubleTree by Hilton Hotel San Diego - Mission Valley

    Steps from vibrant dining and Fashion Valley

    We’re five minutes from Fashion Valley mall and Mission Valley’s trendy dining. Find San Diego’s top attractions, such as the zoo, Balboa Park, Old Town, and SeaWorld, in a fifteen minute drive or less. Gaslamp Quarter and pristine beaches are twenty minutes away. Enjoy our indoor and outdoor pools. A warm chocolate chip cookie is yours on arrival.

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